Administer Atlassian products and guide multiple clients on implementation, best practices, and long-term use, while providing scheduled on-call support and responding to service outages. Contribute to process improvement, support sales proposals and client reviews, maintain Atlassian certifications, and create marketing content about the Atlassian ecosystem.
Manage a portfolio of 3–6 clients, overseeing service delivery, client retention and growth, profitability, support requests, incident response, and strategic planning. Provide Atlassian expertise and administration, coordinate resources and communications, support sales and marketing activities, and contribute to team training and process improvement.
The Project Manager serves as the primary client-facing point of contact for Atlassian services, managing project delivery, communication, and status reporting. They act as a Product Owner to maintain backlogs, facilitate Agile ceremonies, and ensure successful implementation of client strategic objectives.
Lead delivery across multiple concurrent client engagements while owning scope, schedule, budget, and risk. Act as a consultative partner to clients and mentor other project managers to improve delivery standards.
The Controller will lead the core accounting function, ensuring accurate financial reporting in compliance with U.S. GAAP while managing month-end processes and internal controls. They will also partner with cross-functional leaders to support business scalability and oversee critical functions like payroll and tax compliance.
The consultant will serve as a subject matter expert on Atlassian tools, providing advanced support, system architecture design, and integration services for clients. They will also facilitate stakeholder discussions to identify needs and create strategic roadmaps to drive business value.
