French-Speaking Transportation Customer Experts - Work Remote In Greece

French-Speaking Transportation Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading organisations across a wide range of industries. With a reputation built on integrity, precision, and genuine care for candidate success, we specialise in placing skilled professionals in roles that genuinely advance their careers. At Mercier Consultancy Group, we do not simply fill vacancies — we build meaningful professional futures.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for motivated French-speaking professionals to join a dynamic team as French-Speaking Transportation Customer Experts, working remotely from within Greece. This French-Speaking Transportation Customer Experts position in Greece sits at the heart of a fast-paced transportation sector operation, where you will serve as the essential link between customers and one of the industry's most trusted service providers. If you are fluent in French, passionate about delivering world-class customer experiences, and eager to build a rewarding career in the transportation industry, this is the perfect role for you — and one of the most exciting French-speaking jobs available in Greece today.

Key Responsibilities

• Serve as the primary point of contact for French-speaking customers, managing enquiries related to transportation bookings, shipment tracking, delivery schedules, and logistics support via phone, email, and live chat.
• Provide accurate, timely, and professional information regarding transportation services, routes, pricing structures, and estimated delivery or arrival times.
• Handle customer complaints and service disruptions with empathy and efficiency, escalating complex transportation-related issues to the appropriate internal teams when necessary.
• Process and update customer orders, transportation requests, and booking modifications accurately within the company's internal management systems.
• Coordinate effectively with logistics, dispatch, and operations teams to resolve customer concerns and ensure seamless transportation service delivery.
• Proactively identify opportunities to enhance the overall customer experience within the transportation journey, suggesting improvements and flagging recurring service issues.
• Maintain thorough and accurate records of all customer interactions, feedback, and resolutions in compliance with company protocols and data protection standards.
• Meet and consistently exceed individual and team performance targets, including customer satisfaction scores, response times, and first-contact resolution rates.

Requirements

• Native or fluent French language proficiency (both spoken and written) is essential for this role — all customer interactions will be conducted in French.
• Valid EU passport or national identity document confirming the right to work within the European Union (mandatory).
• Previous experience in customer service, customer support, or a client-facing role is highly desirable; experience within the transportation, logistics, or travel industry is a significant advantage.
• Strong communication skills with the ability to convey complex transportation information clearly, professionally, and with composure under pressure.
• Solid digital literacy and confidence working with CRM systems, ticketing platforms, and standard office software; the ability to navigate multiple systems simultaneously is important in this fast-paced environment.
• A proactive, solution-oriented mindset with excellent problem-solving skills, a strong sense of accountability, and a genuine commitment to delivering outstanding customer experiences in the transportation sector.

Benefits

What We Offer

• Competitive Monthly Salary reflecting your skills, experience, and contribution to the transportation team.
• Fully Paid Training programme specifically designed to prepare you for success in the transportation customer support environment.
• Comprehensive Health Insurance coverage from day one of your employment.
• Fully Paid Relocation Package — including your return flight to Greece, airport transfer, and hotel accommodation upon arrival, ensuring a smooth and stress-free transition.
• Monthly Performance Bonus rewarding your hard work, dedication, and achievement of key customer service targets.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial reward beyond your standard monthly compensation.
• Remote working arrangement from within Greece, offering the ideal balance of professional flexibility and the stunning Greek lifestyle.
• A supportive, multicultural, and collaborative team environment where your career growth within the transportation sector is actively encouraged.
• And Much More — including ongoing development opportunities and a clear pathway for advancement within Mercier Consultancy Group.

Life in Greece

Relocating to Greece means embracing one of the most enviable lifestyles in the whole of Europe. Greece is celebrated for its extraordinary natural beauty — from the sun-drenched islands of the Aegean to the dramatic mountain landscapes of the mainland — as well as its rich ancient history, vibrant culture, and famously warm and welcoming people. With over 300 days of sunshine per year, a thriving arts and social scene, and a cost of living that makes quality truly accessible, Greece offers an unparalleled quality of life that is difficult to find elsewhere on the continent.

Greece is also a paradise for food lovers, with a cuisine internationally renowned for its freshness, flavour, and Mediterranean character — from intimate tavernas serving grilled seafood by the water's edge to bustling urban food markets overflowing with local produce. Whether you are drawn to the cosmopolitan energy of Athens, the timeless charm of Thessaloniki, or the relaxed pace of a seaside town, Greece provides a backdrop for life that is as inspiring as it is fulfilling. For French-speaking professionals exploring jobs in Greece, this French-Speaking Transportation Customer Experts position in Greece represents not just a career opportunity, but a genuine lifestyle upgrade — the kind that stays with you for a lifetime.

How to Apply

If you are a fluent French speaker ready to take on an exciting new challenge in the transportation industry and make the most of everything that life in Greece has to offer, we would love to hear from you. This is one of the most rewarding French-speaking jobs in Greece available right now, and positions are filling quickly. Click Apply Now to submit your application and take the first step towards your next great adventure with Mercier Consultancy Group. Our dedicated recruitment team will review your application promptly and guide you through every stage of the process with care and professionalism. We look forward to welcoming you aboard.