Freight Brokerage Account Manager

JOB TITLE: Freight Brokerage Account Manager

DEPARTMENT: Operations Support
JOB STATUS: Exempt
SALARY RANGE: $50,000-$60,000 (Depending on skills and knowledge)
LOCATION: Phoenix, AZ - open to remote
REPORTS TO: Logistics Manager
DIRECT REPORTS: No

The Freight Brokerage Account Manager is responsible for managing and growing a portfolio of customer accounts while executing day-to-day freight brokerage operations. This position will manage the full customer lifecycle, including prospecting, onboarding, pricing, carrier procurement, and load execution.   

ESSENTIAL JOB DUTIES 

• Prospect and onboard new customers through calls, email, and networking.  
• Identify opportunities to expand wallet share within existing accounts.  
• Provide competitive pricing and solutions aligned with customer needs.  
• Source and secure reliable carrier capacity to cover customer freight.  
• Negotiate rates with carriers to maximize margin while ensuring service.   
• Build and maintain a network of trusted carrier partners.  
• Develop and manage relationships with new and existing customers and shipper accounts.  
• Track and trace loads, proactively communicating updates to customers.  
• Manage shipments from tender through delivery, ensuring on-time performance.  
• Resolve service issues quickly and professionally.  
• Ensure all loads are accurately entered and maintained in the Transportation Management System (TMS).  
• Manage load-level profitability and meet margin expectations.  
• Stay informed about market conditions and adjust pricing strategies accordingly.  
• Ensure accurate documentation, billing, and compliance with Company processes.  
• Other duties as assigned. 

MINIMUM REQUIREMENTS 

• Bachelor’s degree in Business Administration, Logistics, or other industry-related field preferred.   
• Prior experience with industry load board platforms (DAT, Truck Stop) is preferred 
• Well-developed interpersonal skills. Ability to get along with diverse personalities.  
• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills. 
• Extensive knowledge of the principles, procedures, and best practices in the industry. 

BENEFITS: 

• Medical, Vision, Dental, Supplemental, and Life Insurances available. 
• Paid time off, paid holidays, paid community volunteer time 
• 401k retirement plan  

#Sales