Flemish Front Office Technical Agent – Greece

Reference: YOGR

Greece is a country with a rich history, but also the spot to taste the best and original tzatziki, ouzo, olives, wine, Indulge yourself in the Greek mythology while drinking the best wine you ever tasted. Coming from Northern Europe, you will also really enjoy the weather in Greece. Furthermore, the country offers the most beautiful beaches, whitewashed houses and amazing mountain landscapes. Is there more you could wish for? Yes! A job. And we offer one of those in Greece now. So boost your CV and live your best life in this relaxing country.

Click here to read more about moving to Greece.

The job

Were you the one who always fixed problems with the television or with the Wi-Fi in your home? Maybe this job has been been written in the stars for you since the day you were born. As a Front Office Technical Agent for this telecommunications & digital services company, you will be the first point of contact for customers experiencing technical issues. Beyond solving technical questions, you also recognize and act on sales opportunities. You will handle mainly incoming calls, providing support and advice to customers on a wide range of topics related to:

• Fixed and mobile networks
• Broadband and carrier coverage
• Television and Wi-Fi connectivity

Your responsibilities include assisting customers with issues such as:

• Troubles logging into their account
• GPS signal problems
• Poor Wi-Fi or TV connection
• Malfunctioning remote control devices
• Other common technical challenges

We offer

• Work remotely from your home in Greece
• 40 hours work week: Work from Monday - Friday
• Performance bonus
• Relocation package (including flight and initial hotel)
• Private health insurance
• Career development opportunities within the company (become senior agent or team leader)
• Paid training period

Your qualifications

You speak and write Flemish at a native level and English at a basic level (B2)

Experience in sales, commercial roles, or customer care is preferred

You have a good understanding and level of computer handling skills.

You have a commercial mindset, are motivated to learn and are a structured communicator

You are patient and empathetic.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.