Financial Aid Processor - Verification

Job Profile:

Student Finance Assistant 3

Job Family:

Student Finance

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Assists in the maintenance of student financial operations through routine to intermediate daily operations support.

Job Description:

Position Salary: $42,000 per year

In a high-volume processing environment, a financial aid processor prepares and processes student financial aid files in accordance with federal, state, and institutional regulations and guidelines for the purpose of determining eligibility and awarding financial aid. Assists with the administration of one or more federal, state, or institutional programs by reviewing, analyzing, and determining eligibility and awarding for various financial aid programs.

Essential Duties:

• Analyzes and processes student financial data to determine financial aid eligibility and award amounts in accordance with federal, donor, and institutional guidelines.

• Reviews and processes student financial aid files to determine eligibility for federal Title IV aid in compliance with federal regulations, institutional policies, and established procedures.

• Completes federal verification requirements by reviewing FAFSA/ISIR data and supporting documentation for accuracy, completeness, and consistency.

• Identifies discrepancies and makes required corrections or updates to student records.

• Evaluates student eligibility requirements, including citizenship or eligible noncitizen status, satisfactory academic progress, enrollment status, conflicting information, and other federal eligibility criteria.

• Reviews and resolves federal database match issues, C-Codes, rejected ISIRs, and other eligibility conditions requiring additional documentation or action.

• Exercises professional judgment and independent decision-making when evaluating documentation and determining compliance with regulatory and institutional requirements.

• Calculates and validates financial aid eligibility and makes appropriate adjustments to student records and awards based on verified information and changes in eligibility.

• Identifies conflicting or potentially inaccurate information and ensures discrepancies are resolved and appropriately documented before federal aid is disbursed.

• Maintains accurate and complete documentation of eligibility determinations, verification activities, corrections, and adjustments to ensure an auditable student record.

• Utilizes institutional systems and federal resources to process financial aid, including student information systems, document management platforms, and U.S. Department of Education systems.

• Monitors assigned workloads and processing queues to ensure files are completed accurately and within established processing and regulatory deadlines.

• Performs quality-control reviews to minimize processing errors, overawards, overpayments, and institutional compliance risks.

• Applies federal regulations, institutional policies, and procedural guidance consistently while remaining current on changes affecting Title IV eligibility and verification.

• Communicates with internal stakeholders regarding outstanding documentation, eligibility requirements, file status, and actions necessary to complete the financial aid process.

• Collaborates with Financial Aid Student Services, Student Business Services, Systems, Compliance, and other university departments to research and resolve complex student eligibility and processing issues.

• Participates in training, regulatory updates, process improvements, system testing, and implementation of new financial aid requirements and procedures.

• Protects confidential student and financial information and maintains compliance with applicable federal, state, and institutional privacy and data-security requirements, including FERPA.

• Performs additional financial aid processing and eligibility-related duties as assigned to support departmental operations and student service.

Knowledge, Skills, and Abilities:

• Knowledge of government, donor, and institutional rules, regulations, guidelines, and procedures governing the awarding of financial aid.

• Understanding of the Student Aid Index (SAI) calculation and its impact on the awarding of Title IV funds.

• Knowledge of federal Title IV financial aid programs, eligibility requirements, and applicable regulations.

• Working knowledge of federal financial aid systems, including COD (Common Origination and Disbursement System), FPP (FAFSA Partner Portal), and NSLDS (National Student Loan Data System).

• Knowledge of automated financial aid processing systems and procedures.

• Demonstrated critical thinking and problem-solving skills.

• Knowledge of Family Educational Rights and Privacy Act (FERPA) requirements and student privacy regulations.

• Basic computer proficiency, including Microsoft Office applications, specifically Word and Excel.

• Knowledge of exemplary customer service principles and practices.

• Ability to actively listen, acknowledge, and respond effectively to inquiries.

• Ability to take ownership of concerns and resolve questions or problems appropriately.

• Ability to demonstrate professionalism, expertise, and a commitment to service excellence in every interaction.

• Commitment to ongoing professional development and continuous improvement in customer service.

• Ability to promote and encourage sustainable practices and positive environmental behaviors.

• Ability to lead by example through communication, participation, and support of institutional sustainability programs.

Desired Qualifications:

• Bachelor’s degree in Business or Public Administration, Humanities or other related field preferred AND one year of experience in financial aid student counseling; OR, five years of experience in financial aid, student counseling or directly related experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. 

• Knowledge of federal and institutional rules, regulations, guidelines, and procedures governing financial aid verification and eligibility requirements.

• Understanding of the Student Aid Index (SAI) calculation and its impact on the awarding of Title IV funds.

• Knowledge of federal Title IV financial aid programs, eligibility requirements, awarding criteria, and applicable regulations.

• Working knowledge of federal financial aid systems, including COD (Common Origination and Disbursement), FPP (FAFSA Partner Portal), and NSLDS (National Student Loan Data System).

• Knowledge of and skill in automated financial aid processing.

• Demonstrated critical thinking, analytical, and problem-solving skills.

• Knowledge of Family Educational Rights and Privacy Act (FERPA) requirements.

• Evidence of ability to clearly communicate to perform essential functions.

• Demonstrated proficiency with Microsoft Office applications, particularly Word and Excel.

• Knowledge of exemplary customer service principles and practices.

• Ability to actively listen, acknowledge, and respond effectively to inquiries.

• Ability to take ownership of concerns and resolve questions or problems appropriately.

• Ability to demonstrate professionalism, expertise, and accountability in interactions with students, families, and colleagues.

• Commitment to professional development and continuous improvement in service delivery.

• Ability to promote positive changes in individual, institutional, and organizational behaviors that support a more sustainable environment.

• Ability to lead by example through communication, participation, and support of institutional sustainability programs.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.

Department Statement:

In support of the university’s mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise, and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services. 

Academic Enterprise Enrollment core values:

• Make the human connection: We commit to listen, offer empathy and show compassion.

• Drive success with teamwork: We solve problems with collaboration and creativity.

• Promote a thriving community: We recognize work-life balance and embrace our individual differences.

• Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.

• See the extraordinary through our efforts: We support those who are pursuing their dreams.

• Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency.

ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Other US Locations

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$27827.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.