Description Leidos is seeking full-time Remote FHA Customer Service Specialists with Mortgage Origination experience to join our Contact Center. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As an FHA Customer Service Specialist, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. As an FHA Customer Service Specialist, you will: Provide excellent customer service, responding to a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures Use your knowledge of the mortgage industry to locate answers in a knowledge database to respond to client's requests Follow standard operating procedures for various topics, systems, and contact channels Document all of your contacts in a database Keep up to date on FHA mortgage processes and procedures To be a successful FHA Customer Service Specialist, you must possess: The ability to navigate multiple computer systems and applications, and utilize search tools Excellent time management skills and dependability Self-motivation and the ability to work with minimal supervision Strong written and verbal communication skills including telephone etiquette Keyboarding proficiency of at least 40 words per minute Required Qualifications: High School diploma or General Educational Development (GED) certificate Minimum of 2 years of FHA loan origination experience (i.e. loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center experience, or at least 3 years of loan origination experience working with conventional loans and/or other government-backed loans (i.e. FHA, USDA, VA) Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation. Ability to work an 8-hour shift, Monday through Friday between 8 am to 8 pm ET, based on business needs FHA Experience Technical Requirements: A minimum of 25 mbps download and 10 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only). Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection. You must agree to Leidos' Telework Agreement which includes a home work area that is free of all distractions, allowing your full undivided attention to our customers. You will be provided with a Leidos computer, 2 monitors, headset, camera, Ethernet cable, mouse, keyboard, security token, and all connecting cables. The camera is used for the first 3 weeks of training, any ongoing training after that, plus staff meetings Come join our rapidly growing team and enjoy these benefits: Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year Ten paid holidays per year Ongoing training to support your success Tuition reimbursement based on Leidos policy Voluntary overtime may be available based on business needs Discounted Leidos stock purchase and other Employee Discounts Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. The pay for this position is $20-$23 per hour. This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit.Leidos will ensure that all provisions are met through their wages and benefits. HUDFHA Original Posting Date: 2024-01-17 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. REQNUMBER: R- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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