Facility Coordinator (NEMT)

Job Summary

The Facility Coordinator will play a crucial role in fostering relationships with key stakeholders, including clients, community organizations, and transportation providers, to support the growth and effectiveness of MediDrive's services. Reporting to the Facility Manager, this role requires extensive travel (up to 25%) and direct engagement with various partners and communities to enhance outreach efforts, promote program initiatives, and support operational objectives. The ideal candidate is an independent, organized, and driven individual with excellent communication and interpersonal skills, able to represent MediDrive’s mission and values in the field. This is a fully remote position however, we will give preference to candidates in Colorado. 

Essential Job Functions and Responsibilities

• Community and Partner Engagement
  • Conduct regular visits to engage with community organizations, healthcare facilities, and other stakeholders to strengthen MediDrive’s network and presence.
  • Develop and maintain productive relationships with clients and community organizations to facilitate collaboration and address program needs.
  • Act as a liaison between MediDrive and local stakeholders to communicate program benefits, address concerns, and ensure satisfaction.
• Outreach and Promotion
  • Promote MediDrive's services by organizing and participating in outreach events, presentations, and informational sessions in the community.
  • Serve as the face of MediDrive in local communities, ensuring positive brand representation and awareness.
• Data Collection and Reporting
  • Collect data and feedback from field visits, tracking outreach activities, and reporting insights and observations to the Facility Manager and relevant internal teams.
  • Provide regular updates on outreach initiatives, stakeholder feedback, and potential areas for improvement to guide future strategy and enhance service delivery.
• Program Support and Coordination
  • Collaborate with internal teams to support the implementation of outreach initiatives and special projects.
  • Collaborate with the Marketing team to align outreach with broader communication efforts.
  • Identify gaps in service delivery or outreach efforts and work with the Facility Manager to develop strategies to address these gaps.
  • Maintain thorough documentation of all outreach activities, including contact records, event participation, and stakeholder interactions.
  • Stay informed about industry trends and best practices to continuously improve outreach efforts.

Knowledge, Skills, and Abilities

• Communication Skills
  • Strong verbal and written communication skills, with the ability to effectively engage diverse audiences.
  • Digital communication skills.
  • Adaptability in communication styles to effectively connect with varied demographics and stakeholders.
  • Skilled in public speaking and delivering presentations to groups of various sizes.
• Interpersonal Skills
  • Ability to build rapport and foster strong relationships with external partners and stakeholders.
  • Demonstrate active listening skills, empathy, patience, and cultural sensitivity when engaging with diverse communities.
• Organizational Skills
  • Excellent time management and organizational abilities to handle multiple outreach activities and ensure timely completion of tasks.
  • Detail-oriented with the capacity to document and report outreach activities accurately.
• Adaptability
  • Comfortable working independently and adapting to changing environments while on the road.
  • Flexible in responding to the needs of the organization and community partners.
• Technical Skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and able to use CRM or data management software to document outreach activities.
  • Experience with social media.
  • Ability to learn proprietary software systems for surveys, data/feedback gathering, reporting and communication.

Education and Training

• Education:
  • High school diploma or GED.
• Experience:
  • Minimum of 2 years of experience in community outreach, public relations, or a related field.
  • Experience working within the healthcare or transportation industry is a plus.

Driving Requirements

• Travel Requirements:
  • This position requires up to 25% travel to various locations within the assigned area. The Facility Coordinator must be comfortable with frequent travel and staying overnight when necessary.
• Driver's License and Vehicle:
  • Must possess a valid driver's license and have reliable access to a personal vehicle.
  • Driving record must remain in compliance with the organization's standards.
• Additional Requirements:
  • The candidate must be able to use a hands-free mobile device for communication while driving.
  • Must have or be able to obtain car insurance that meets organizational requirements.

Why Join Us?

• Flexible Work Environment: The opportunity to travel and engage with providers, community organizations, healthcare facilities, and other stakeholders across markets.
• Impactful Role: Drive network health and develop relationships that directly impact service quality and availability.
• Career Growth: Access to mentoring and growth opportunities to develop leadership skills in a dynamic and expanding industry.

This position offers a challenging yet rewarding opportunity to work within a network development team that values initiative, integrity, and a commitment to provider and member satisfaction.