Enterprise CSM EMEA, Tavily

About Tavily

We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed.

We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world.

The role 

As the founding Enterprise Customer Success Manager for EMEA at Tavily, you'll be our first CS hire in the region and play a pivotal role in establishing Tavily's customer success function across Europe. You'll serve as the trusted advisor and bridge between Tavily and our enterprise customers, guiding them through their entire journey — from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion.

You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily's AI-powered search platform. As the first CSM on the ground in EMEA, you'll have the unique opportunity to shape how we serve customers in the region: building the playbook, establishing local best practices, and laying the foundation for the team that will grow around you.

You'll partner closely with our global CS, Sales, and Product teams while bringing a regional lens to everything we do. In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You'll work closely with architects and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. 

By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you'll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you'll act as the customer's advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value.

You’re welcome to work remotely from the United Kingdom. 

Your responsibilities will include: 

• Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
• Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
• Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
• Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
• Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
• Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
• Shape the future of the post-sale experience at Tavily

We expect you to have: 

• 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
• Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
• Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
• Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
• Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
• Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy

It will be an added bonus if you have:

• Familiarity with AI/LLM orchestration (e.g. LangChain or similar)