EMR Processing Agent

Overview

Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics, helping to ensure the quality and sustainability of how healthcare is delivered in the United States.

We work with more than 200 healthcare payers and health systems, including all of the top 25 plans in the United States, to deliver higher-performing payment accuracy, risk adjustment, quality improvement, and consumer engagement programs. We take in billions of clinical and financial data points, analyze them, and help our clients discover ways they can improve the efficiency and the quality of care.

Responsibilities

• Remotely retrieve records through providers’ medical record systems electronically.
• Prepare and transmit records through standard processing procedures.
• Ensure that job processes are working appropriately and troubleshoot errors when required, providing steady feedback to EMR Coordinator and Retrieval leadership on potential improvements to the EMR retrieval process; while maintaining adequate production and quality levels through tracked metrics.  Participates in training sessions with Provider representatives.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualifications

• High school diploma, GED, or equivalent work experience.
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar.
• Demonstrated ability to give close attention to detail, including planning, executing, and follow up procedures.
• Demonstrated ability to learn new EMR systems by participating in training sessions with Provider representatives.
• Must be able to work well in a team environment.
• Strong understanding of HIPAA regulations.

Mental Requirements:

• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

Base compensation is $15.00 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration. 

Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 11/4/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on 12/4/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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