Ecommerce Strategist

About the Job

At Pilothouse, Strategists are the quarterback of the client relationship.

This is not a traditional account management role. We are looking for someone who can think like a growth leader, align cross functional teams, and help ambitious ecommerce brands navigate their next stage of growth.

You'll own a portfolio of direct to consumer brands and be responsible for defining strategy, setting priorities, and driving results across channels including Meta, Tiktok, Google, Email, CRO, Creative, Analytics, and Amazon.

Success in this role comes from identifying the most important problem to solve, building a clear plan, and rallying internal specialists around that direction.

What You'll Do

• Own client relationships and serve as the primary strategic advisor

• Develop and maintain growth strategies across multiple ecommerce channels

• Lead quarterly planning, forecasting, prioritization, and performance reviews

• Translate data, attribution insights, and market opportunities into actionable growth plans

• Align specialists across Media, Creative, Retention, CRO, and Analytics around a unified strategy

• Drive client retention, expansion, and long term partnership growth

• Maintain pricing integrity and participate in commercial negotiations

• Challenge assumptions, identify risks early, and proactively solve problems before they impact performance

What We're Looking For

• 5+ years in ecommerce, growth marketing, or digital strategy

• Experience leading client relationships in an agency, consulting, or in house growth environment

• Strong understanding of attribution, measurement, and performance marketing fundamentals

• Ability to communicate confidently with founders, executives, and stakeholders

• Demonstrated ability to build strategic plans and drive cross functional execution

• Strong commercial acumen and comfort discussing budgets, forecasts, and business outcomes

• Ability to influence teams and drive action without direct authority

The Ideal Candidate

You don't wait for direction.

You can walk into a complex account, identify the biggest constraint to growth, build a plan to address it, and align a team around execution.

You are equally comfortable discussing attribution methodology, creative strategy, customer acquisition economics, and business priorities with a founder.

Most importantly, you care about outcomes.

About Pilothouse

Pilothouse is one of North America's leading ecommerce growth agencies. We partner with ambitious consumer brands and manage tens of millions in monthly media spend across Meta, Google, Amazon, Email, CRO, Creative, and Analytics.

Our model is built on alignment. We succeed when our clients grow.

Compensation: $70,000-$80,000 CAD + performance incentives.