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AI Summary
The Work Life Consultant conducts telephonic intakes to assess participant needs and provides research-based referrals for services like childcare and elder care. They are responsible for maintaining accurate documentation and vetting service providers to ensure high-quality support.
CuraLinc Healthcare is seeking a Work Life Consultant for a full-time, fully remote role. Work Life Consultants complete telephonic intakes, offer consultation, conduct research and provide referrals to program participants seeking resources and referrals in their community. Topics of research include childcare, elder care, daily living, convenience, concierge services and more. The Work Life Consultant is an ideal role for individuals who thrive in a fast-paced environment and are passionate about supporting employee productivity and wellbeing for a rapidly growing organization.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.
Primary Responsibilities
- Complete Telephonic Intakes
- Gather Required Demographic Information
- Assess the Participants Needs Through Targeted Questioning
- Offer Guidance and Consultation
- Ensure all Documentation is Complete and Accurate
- Conduct Timely and Targeted Research
- Contact and Vet Service Providers by Phone to Ensure all Referrals Meet Participants’ Needs
- Develop Grammatically Correct and Error-Free Cover Letters and Fulfillment Materials
- Participate in Additional Departmental Tasks, as Needed
Required/Minimum Qualifications
- Bachelor’s Degree in Psychology, Social Work or Related Field
- Excellent Verbal and Written Communication Skills
- Exceptional Customer Service Skills
- Strong Attention to Detail
- Ability to Work in a Fast-Paced Environment
- Fundamental Understanding of MS Office and Contact Management Systems
- Prior Experience as a Call Center Agent Required
- Prior Experience Conducting Telephonic Intake and/or Assessment Strongly Preferred
This is a full-time, hourly role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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