E-Commerce Fulfillment & Customer Service Specialist

Location: Remote, 9AM to 6PM EST

Type: Full-time

About the Company

Our client is an innovative B2B e-commerce brand focused on providing high-quality products to businesses at scale. The company values agility, creativity, and collaboration, creating an environment where team members can contribute across multiple functions. With a clear focus on growth and operational excellence, they strive to deliver exceptional service and seamless fulfillment to their business customers.

Role Overview

We are seeking a proactive and detail-oriented E-Commerce Fulfillment & Customer Service Specialist to join the team. The role is responsible for managing day-to-day fulfillment operations and ensuring excellent customer support. The ideal candidate is independent, organized, and capable of handling multiple responsibilities while supporting the team in achieving operational goals.

Key Responsibilities

• Serve as the primary customer contact for order, shipping, and product inquiries.
• Resolve customer issues related to orders, returns, and delivery exceptions.
• Support e-commerce operations by coordinating with warehouses and fulfillment teams.
• Support B2B shipments and ensure timely and accurate delivery.
• Collaborate with the operations team to optimize processes and improve efficiency.
• Maintain accurate data in order management systems.
• Identify potential customer or fulfillment issues proactively and resolve them independently.
• Assist in implementing tools or processes to enhance customer experience and operational efficiency.

Requirements

Ideal Candidate

• Proven experience in high-volume e-commerce customer service; experience with recognized e-commerce brands is preferred.
• Familiarity with B2B logistics workflows (inbound, outbound, warehouse coordination).
• Comfortable being the first point of contact for customers, managing shipping inquiries and product questions.
• Strong organizational and multitasking skills; able to manage multiple priorities in a fast-paced environment.
• Capable of working independently and proactively, with minimal supervision.
• Familiarity with Shopify, warehouse management systems, and e-commerce order tracking is a plus.
• Team player who can contribute to process improvements and operational efficiency

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including Maxicare HMO after three months probationary period
• Full-time, EST hours, Remote