Customer Service Representative

Job Title: Customer Service Representative

Location: United, Ohio, Connecticut, Oregon, Kentucky, Michigan, United States

Employment Type: Full-time/Part-time, Remote

Salary: USD 19-26 (hourly)

Company Overview:

NETS International is a leading global Solutions Provider and Systems Integrator. We are dedicated to empowering the future through our integrated approach and commitment to delivering Innovative, Intelligent, and Integrated Solutions (NETS 3 I’s) Effectively, Efficiently, and Economically (NETS 3 E’s). Our service portfolio covers 3 verticals namely Infrastructure, Digital, and Managed Solutions, and NETS Services include Access Networks (Fixed and Wireless), Enterprise Data Networks, Cloud Solutions, Cyber Security, Automation, Resource Outsourcing, and Managed Services.

Job Description:

We are looking for a professional, customer-focused, and reliable Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for assisting customers, responding to inquiries, resolving concerns, and providing accurate information about company products, services, and policies. This is a remote position, so the ideal candidate must have excellent communication skills, be proficient in time management, and be able to work independently.

Key Responsibilities:

• Assist customers with inquiries via phone, email, or chat in a timely and professional manner

• Provide accurate information about company products, services, and policies

• Resolve customer concerns and complaints with empathy and patience

• Update customer accounts and records with relevant information

• Collaborate with other departments to ensure customer satisfaction

• Continuously improve customer service processes and procedures

• Meet and exceed individual and team performance targets

• Maintain a positive and professional attitude at all times

Requirements:

• High school diploma or equivalent, Bachelor's degree preferred

• 2+ years of experience in a customer service role

• Excellent communication and problem-solving skills

• Proficient in time management and able to work independently

• Familiarity with CRM systems and practices

• Ability to multitask and handle stressful situations with ease

• Strong attention to detail and accuracy

• Previous experience in the software and IT services or telecommunications industry is a plus

If you are a customer service-oriented individual with a passion for providing exceptional service, we would love to hear from you. Join our team at NETS International and be a part of our mission to empower the future through our innovative solutions and services.

To apply, please submit your resume and cover letter to [company email]. We look forward to hearing from you!