Donor Recruitment Process Manager

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Job Description:

Salary: $83,491.20 to $121,222.40

Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.

As a Donor Recruitment Process Manager your impact is vital. You will serve as a trusted partner to donor recruitment leadership, focused on improving the processes, systems, and tools that support recruitment operations across the enterprise. By analyzing data, leading projects, evaluating new approaches, and collaborating with stakeholders across departments, you will drive process improvements that enhance efficiency, strengthen sales execution, support standardization, and improve overall operational performance. Success in this role comes from understanding how people, processes, systems, and policies work together and translating that knowledge into practical solutions that support both field teams and organizational goals.

Success in this role requires the ability to understand both the details and the bigger picture. The ideal candidate enjoys solving problems, improving processes, and finding better ways to support donor recruitment across the enterprise. They can evaluate data, identify trends and opportunities, manage multiple initiatives simultaneously, and partner effectively with stakeholders at all levels. Success is driven by the ability to think critically, influence without direct authority, serve as a subject matter expert on donor recruitment processes and systems, and deliver solutions that improve consistency, efficiency, and results for both the field and the organization as a whole.

What to Expect:

Our total rewards package will support you, your family, and your future with:

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement savings with 5% company match
• Tuition assistance and professional development opportunities
• Employee assistance and wellness resources
• A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits
• Health savings and flexible spending accounts
• Employee recognition and service award programs
• Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers

As Donor Recruitment Process Manager, you will:

• Performs all assigned duties in compliance with internal SOPs and external regulations.
• Brings compliance issues to the attention of management.
• Assures quality customer service to all customers.
• Maintains good attendance and punctuality per the absence policy.
• Based on donor recruitment initiatives, leads and/or assists in the development procedures, processes, job aids and Donor Recruitment
• Manual policies in collaboration with the donor recruitment training manager and others.
• Areas of focus include but are not limited to blood drive account management, sales process monitoring and management, data collection and securing/providing training.
• Defines goal and expected outcomes of processes and monitors progress to ensure recruitment procedures and processes are meeting predetermined goals and/or outcomes. Identifies and leads process resets and adjustments to address shortfalls.
• Implements and leads pre- and post-process change evaluations to validate effectiveness and ensure projected financial and/or productivity benefits are realized with data analysis, as needed.
• Monitors and reports internal sales processes and procedures, provides feedback for process improvement and refinement of donor recruitment team.
• Researches, evaluates, and recommends new products and methodologies to advance the donor recruitment sales process function.
• Supports the development of a proposed budget and return on investment (ROI).
• In partnership with IT systems and Marketing Operations, develops operational requirements and enhancements for internal and external software applications.
• Serves as a SME for applicable business/production software and associated processes.
• Supports the tracking and development of software enhancements, software change checkout, as well as identifying impacted business processes and implements process updates.
• Remains abreast of changes and developments in the industry.
• Performs all other duties, at the discretion of management, as assigned.

Requirements

• Bachelor's degree or equivalent combination of education and experience required.

Five years of related experience required to include:

• Two years of leadership experience
• Three years of business software applications and blood bank manufacturing software experience.

Schedule:

M-F 8-5 pm

Up to 10% travel required to support enterprise initiatives, training, and departmental meetings.

Skills

• Excellent communication skills, both verbal and written.
• Excellent planning, organizational, and problem-solving skills.
• Efficient consulting skills with the ability to effectively assist personnel in executing job tasks.
• Ability to lead and support change management.
• Demonstrated accuracy and strong attention to detail.
• Strong ability to analyze data and make sound decisions.
• Ability to work independently and in a team environment.
• Ability to interact with all levels of personnel.
• Proficient computer skills (e.g., excel, word processing, spreadsheet applications). 

At Vitalant, you are more than a team member—you are a connector, a motivator, and a lifesaver.

If you are passionate about making a difference and thrive in a role that blends community engagement, strategic planning, and goal-oriented results—apply today and become a vital part of something greater.

Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Connecticut, Oklahoma, Rhode Island, Utah, Washington DC and Vermont.

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Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.