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AI Summary
The Director of Sales is responsible for generating new business and maintaining existing client relationships throughout the project lifecycle. This includes building a sales pipeline, partnering with marketing for strategy, and ensuring client satisfaction for repeat business.
Director, Sales
Reports to: CRO
Description
The Director, Sales focuses on the pre and post phases of the project lifecycle: generating sales with new and existing clients, and following up post-project to gauge client satisfaction as a means of ensuring repeat business.
Roles & Responsibilities
- Sales Generation
- Develop and build a pipeline of opportunities and strategies to meet sales goals.
- Leverage, orchestrate and rally company resources to achieve our full potential on sales opportunities.
- Initiate new customer relationships via cold calls, emails, LinkedIn, virtual and in-person meetings, conferences and social networking.
- Develop project plans and timelines, calculate pricing and determine project feasibility, partnering with Operations team, as applicable.
- Travel as required (i.e., conferences, in-persons, etc.).
- Partner with Marketing to devise innovative strategies to market Full Circle products and services; agree on tactics, timelines and responsibilities to ensure that the targets are met.
- Partnership Cultivation
- Grow existing customer partnerships via consistent, meaningful contact and productive project oversight, offering a consultative customer service approach.
- Respond to client inquiries in a prompt timeframe that meets company standard.
- Seek opportunities to upsell our product line.
- Advocate on behalf of our customers to communicate desires and market realities to internal teams.
- Reporting & Collection
- Use Salesforce to record all activity accurately, comprehensively and by deadline.
- Create sales reports and provide feedback to leadership.
- Monitor invoices to ensure efficient, accurate and timely processing.
- Work with the Finance department if any clients do not resolve any past-due invoices; this may include the facilitation of payment terms negotiation.
- Brand Ambassadorship
- Identify and fulfill opportunities for brand recognition, including attendance at trade shows and events.
- Volunteer to serve the industry (i.e., become a local, regional or national board member; chair a committee, etc.).
- Professional Development
- Update job knowledge by participating in conferences and educational opportunities.
- Promote expertise and commitment to the MRX industry via LinkedIn.
Qualifications
- Experience
- Bachelor’s degree
- Minimum 10 years’ experience in market research
- Minimum 5 years’ experience in outbound online sample sales
- Expertise
- Current market, competitive products and trends
- Proficiencies
- MS Office
- Salesforce
- Core Competencies
- Proven project management skills, including the ability to manage multiple projects simultaneously
- Proactive problem-solving skills and a continuous improvement mindset
- Excellent communication, negotiation and interpersonal skills
- Ability to work effectively independently, as well as part of a team
- Detail-oriented with exceptional organizational and time-management skills
- Strong commitment to confidentiality and professional integrity
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