Director of RCM Account Management
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AI Summary
Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.
Director of RCM Account Management
We are seeking a dynamic and strategic Director of RCM Account Management to lead our Account Management team and serve as a trusted advisor to our most strategic, board-level clients. This individual will be responsible for driving client satisfaction, retention, and growth within our Physician RCM division by ensuring the seamless delivery of RCM services and mentoring a high-performing team of account managers.
The ideal candidate is a strategic, results-driven leader with a proven track record of accelerating revenue growth, enhancing client satisfaction, and building strong cross-functional partnerships. They bring deep operational expertise and a client-first mindset to the Physician RCM space, with demonstrated success in developing talent, leading high-impact teams, and aligning account strategy with broader organizational goals to deliver long-term value.
This is a full-time, exempt position reporting to our Vice President of Physician RCM.
What You Will Do
Leadership & Team Development
- Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement.
- Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning.
- Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.
Client Relationship Management
- Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance.
- Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership.
- Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs.
Operational Excellence & Performance Management
- Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance.
- Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement.
- Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards.
Strategic Growth & Retention
- Drive account growth and retention by identifying opportunities for new services or expanded partnerships.
- Support contract renewals, pricing discussions, and proposal development for strategic accounts.
- Proactively address risk areas and implement retention strategies for at-risk clients.
Collaboration & Compliance
- Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing.
- Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program.
- Ensure compliance with all applicable government regulations and industry standards.
Misc.
- Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.
Qualifications & Skills
- Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience.
- 8+ years of progressive experience in revenue cycle management or healthcare operations.
- 5+ years in a leadership role, managing client-facing account management teams.
- Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives.
- Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight
- Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.).
- Experience with RCM platforms (NextGen preferred), automation tools, and a strong technical aptitude.
- Strategic thinker with strong analytical and problem-solving capabilities.
- Exceptional communication, relationship management, and organizational skills with a client first mindset
- Adaptable to change and willingness to learn different processes—we are Assemblers, after all!
- Ability to perform effectively in a fast-paced and dynamic environment
- Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds
Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.
All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.
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