Director of Process Excellence

Position Summary:

The Director of Process Excellence leads enterprise capabilities that strengthen how work is governed, documented, shared, and continuously improved. This role is responsible for establishing process and knowledge management strategies, standards, tools, and practices that improve consistency, efficiency, scalability, and organizational performance.

The Director oversees the Process Excellence team and leads the organization’s knowledge management capability, ensuring organizational knowledge is captured, maintained, accessible, trusted, and reusable. The role partners with leaders across the organization to strengthen process ownership, governance, documentation, and continuous improvement.

Responsibilities:

Process Governance & Compliance

·       Develop and advance enterprise process management strategies, standards, methodologies, and governance.

·       Establish expectations for process ownership, accountability, measurement, and ongoing management.

·       Oversee standards and governance for organizational policies and procedures, including development, review, maintenance, and accessibility.

·       Promote consistent process practices and identify opportunities to reduce complexity, duplication, variation, and operational risk.

Knowledge Management

·       Own and advance the enterprise knowledge management strategy, governance, tools, and practices to ensure organizational knowledge is effectively captured, shared, maintained, and reused.

·       Provide strategic oversight of knowledge management tools and repositories, including standards, structure, governance, adoption, and ongoing effectiveness.

·       Drive organizational adoption and effective use of knowledge management tools as trusted resources for policies, processes, procedures, and organizational knowledge.

·       Establish content ownership, review, and lifecycle practices that keep organizational knowledge current, accurate, relevant, and trusted.

·       Oversee standards for process documentation, including process maps, procedures, workflows, and related knowledge assets.

·       Identify opportunities to expand the value and reuse of organizational knowledge, including leveraging existing documentation to support training aids and employee performance resources.

·       Establish measures for knowledge management adoption, utilization, content health, and effectiveness and use insights to continuously strengthen the capability.

Process Improvement & Optimization

·       Lead enterprise and cross-functional process improvement initiatives that enhance efficiency, quality, scalability, and stakeholder experience.

·       Establish approaches for identifying, prioritizing, and addressing process improvement opportunities.

·       Use process improvement methodologies and data to identify root causes, simplify work, reduce variation, and improve performance.

·       Facilitate process assessment and redesign efforts across functions, systems, and stakeholder groups.

·       Identify opportunities to leverage technology and automation to improve processes and operational performance.

·       Build continuous improvement capability by equipping leaders and teams with practical tools and methodologies.

Team & Organizational Leadership

·       Lead, develop, and manage a high-performing Process Excellence team.

·       Establish priorities and allocate team resources based on organizational needs and business impact.

·       Serve as a strategic advisor to leaders on process governance, knowledge management, process design, and continuous improvement.

·       Build strong cross-functional relationships and influence leaders to take ownership of their processes, documentation, policies, procedures, and knowledge.

·       Champion a culture of process discipline, knowledge sharing, continuous improvement, and accountability.

Education and Experience:

·       Bachelor’s degree in Business Administration, Operations, Organizational Effectiveness, Process Management, Knowledge Management, or a related field.

·       7+ years of progressive experience in process excellence, business process management, operational excellence, knowledge management, business transformation, or a related discipline.

·       Lean, Six Sigma, Lean Six Sigma, Business Process Management, PMP, or comparable certification preferred.

·       Demonstrated people leadership experience, including coaching and developing professional staff.

·       Experience leading complex, cross-functional process improvement initiatives.

·       Experience establishing or managing process governance, standards, methodologies, and documentation practices.

·       Experience developing or managing knowledge management strategies, tools, content governance, or related capabilities.

·       Experience with process mapping, workflow management, business process management, automation, or knowledge management technologies.

·       Strong analytical, problem-solving, facilitation, and stakeholder management skills.

·       Demonstrated ability to influence across functions and organizational levels.

·       Strong written and verbal communication skills, including experience communicating recommendations to senior leaders.

Physical Environment:

• Work is performed primarily in a remote home-office environment

• Incumbent must maintain a dedicated, distraction-free workspace with reliable high-speed internet that is suitable for confidential work and video meetings

• Incumbent may sit for long periods of time at a desk or computer terminal

• Incumbent will regularly use a computer, keyboard, telephone, video conferencing tools, and other standard office equipment

• Stooping, bending, twisting, and reaching may be required

Travel up to 15% may be required, including travel to campus locations and other company sites, where work may occasionally be performed in an office, classroom, or shop environment