Director, Enterprise Data and AI

The Institute for Study Abroad (IFSA) was founded in 1988 as a provider of study abroad programming for U.S. undergraduates. With student success in mind, the organization creates global learning environments designed to foster the development of critical perspectives, knowledge and skills essential for students to thrive in the future. Offering more than 100 programs in 19 countries, we draw upon theory and evidence-based practice to create a variety of program models and flexible academic options in alignment with the needs of partners and students. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs. We are committed to building an inclusive and equitable organization and we look for positive-minded, adaptable people from diverse communities and cultures to help us transform our sector and change the lives of the students we serve. 

In this position, your responsibilities would include:

• Develop and execute IFSA's enterprise data, analytics, and AI strategy, including scaling the organization's data lake from pilot to enterprise adoption and defining future-state capabilities.
• Lead the design, implementation, and ongoing evolution of a centralized data lake integrating CRM, marketing automation, web, event, financial, and operational data sources.
• Establish and oversee enterprise master data management, identity resolution, and system-of-record standards, ensuring consistent and reliable data across all platforms.
• Lead CRM transformation initiatives, including migration from Salesforce and HubSpot to future-state CRM solutions, ensuring successful data migration, integration, and user adoption.
• Design and implement AI-enabled workflows for data cleansing, validation, transformation, migration, monitoring, and business process automation while establishing AI governance, security, and auditability standards.
• Develop and maintain enterprise data governance frameworks, including data quality controls, data definitions, metadata management, privacy compliance, and stewardship practices.
• Establish automated reconciliation, validation, testing, and monitoring processes to ensure data accuracy, integrity, and consistency across CRM, marketing, web, and reporting systems.
• Serve as the senior technical authority for data architecture and engineering, providing oversight of data models, integrations, SQL development, performance optimization, and deployment standards.
• Manage external development partners, consultants, and contractors using Agile delivery methodologies, ensuring adherence to project requirements, documentation standards, testing protocols, and knowledge transfer expectations.
• Partner with executive leadership, business stakeholders, and advisory board members to align technology initiatives with organizational goals and measurable business outcomes.
• Drive organization-wide adoption of analytics, reporting, and AI capabilities through stakeholder engagement, change management, training, and data literacy initiatives.
• Define and maintain security, disaster recovery, and business continuity practices for enterprise data and analytics platforms.
• Support the development and operationalization of advanced analytics, predictive modeling, lead scoring, and AI-driven insights that improve decision-making and organizational performance.
• Present project progress, technical strategy, risks, adoption of metrics, and business impact to executive leadership and cross-functional stakeholders.

Requirements, Work Experience and Education

• Bachelor's degree in Information Systems, Computer Science, Data Analytics, Engineering, Business Analytics, or a related field; Master's degree preferred.
• 7+ years of experience in data architecture, engineering, analytics, CRM systems, or data platform management.
• Experience leading enterprise data transformation, migration, or modernization initiatives.
• Strong expertise in SQL, data modeling, ETL/ELT processes, and modern data platforms.
• Experience with Salesforce, HubSpot, CRM integrations, and data migration projects.
• Knowledge of data governance, master data management, privacy regulations, and data quality frameworks.
• Experience managing technical vendors, consultants, or external development teams.
• Strong communication skills and ability to translate complex technical concepts for business stakeholders.
• Experience managing teams and working cross-functionally.
• Professional proficiency in written and spoken English, at CEFR B2 or higher, including the ability to present complex analysis clearly to senior leaders
• Legal authorization to work in Mexico and residence in the Mexico City metropolitan area.
• Preferred qualifications include: 

• Experience with dbt, cloud data platforms, and modern analytics ecosystems.
• Experience implementing AI, machine learning, agentic AI, or intelligent automation solutions.
• Familiarity with GDPR, CPRA, and enterprise data governance best practices.
• Experience supporting executive reporting, organizational change management, and user adoption initiatives.
• Experience building or scaling enterprise data lakes, data warehouses, or customer data platforms.
• Experience overseeing CRM modernization or large-scale data migration projects.

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences, and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself. 

 
Physical and Work Environment  

• Working on a computer, placing phone/video calls, updating systems and files
• Availability and ability to occasionally meet and work outside of standard local business hours in support of collaborating with global teams across multiple time zones. 
• Occasional travel may be required, both domestic and international

To Apply 

Please submit your resume and cover letter via the IFSA Career’s page at https://ifsa-butler.org/careers/ 

Please submit a brief statement describing your experience leading data, analytics, AI, or CRM transformation initiatives and how you would approach building IFSA's enterprise data strategy, governance framework, and AI capabilities. Include examples of relevant projects, leadership experience, and measurable outcomes achieved.

IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.