Director Client Relationship

Primary point of contact for the client at the Regional/National level. The incumbent must be able to communicate at three levels, SVP of National Client Development Management, Client’s Divisional/Regional management teams and Acosta’s regional sales organization.  The incumbent must be able to communicate and lead at the highest level.  The Manager is responsible for financial management, revenue, fund management, and bonus qualification, and focuses on establishing organizational goals for growth and increased share results.

Responsibilities

• Divisional primary contact between committed manufacturing client (Kerry) and the respective CORE division.  
• Works closely with client to establish a collaborative relationship built on trust and results.  
• Responsible for strategic client focus and accountability, collaborative business planning, streamlined communication, performance measurement, and driving bonus qualifications and results.  
• Focus on establishing organizational goals for growth and increased shared results at the divisional and local market level.  
• Develop, administer, and coordinate business plans/objectives for “client managed” clients in conjunction with CORE’s National Client Leaders, divisional sales team and Local Client Managers utilizing CIRI/CRM.  
• Manage and lead by example, including monitoring results against sales volume and performance objectives.  Lead the strategic planning process within CORE divisional sales team.  
• Proactively define new and innovative opportunities to maximize client volume, profitability, and brand equity.  
• Understand the client sales and marketing strategies and provide proactive diagnosis and recommendations where opportunity exists.  
• Monitor competitive activity and provide effective solutions to counteract competitive situations.  
• Conduct trimester review meetings within divisional sales organizations to share and exchange ideas, successes, failures, and review progress toward goals.   
• Continually evaluates and refines business strategies with Local Client Managers to ensure continued focus and that goals are achieved.  
• Builds relationships within various levels of client’s management teams to maximize sales effectiveness between the client and CORE Foodservice.  
• Works collaboratively with the Senior Vice President, Client Strategy to identify, coordinate and direct special projects that benefit CORE Foodservice an enhance value to committed clients.  
• Leverages industry events, publications, and announcements to identify trends.  
• Communicates trends and industry information to clients and company managers to maintain a current and relevant business position.  
• Maintains organization's credibility by keeping information confidential.  
• Continually looks for new and different ways to bring value to our clients.  

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.   

• Bachelor’s degree (preferably in Business) and a minimum of fifteen years of foodservice account management or sales experience.   
• Advanced leadership and business management skills.   
• Ability to quickly translate client and industry information into actionable strategy.  
• Ability to build relationships within all levels of client and agency organizations.   
• Ability to travel when necessary.  
• Excellent interpersonal, negotiation and presentation skills.  
• Self-starter who can prioritize schedule to meet deadlines with limited supervision.   
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.  
• Punctual, meticulous, and reliable.  

Special Position Requirements   

• Reside in, or within driving distance of, the assigned territory  
• Have and maintain a valid driver’s license with a clean record spanning 5 years  
• Possess a strong aptitude for sales and a desire to WIN  
• Possess Restaurant Operation experience  
• Excellent verbal, written and communication skills  
• Position requires travel and overnight stays  
• Professional business attire appearance  

Preferences   

A bachelor’s degree or restaurant operation/sales experience is preferred.  

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is required to drive daily, unsupervised. The employee is also required to use hands to find, handle, or feel and reach with hands and arms. The employee frequently is required to sit, stand, walk and lift. The employee must regularly lift and/or move up to fifty pounds.  

The employee frequently will use hands/feet in repetitive actions/movements to operate foot controls (driving), grasping, pinching, etc.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.