Director, Advisory Delivery Operations & Project Management

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

• Working independently and collaboratively with a team to support and deliver assigned work activities
• Managing assigned team: monitoring team’s performance, completing annual and midyear reviews, conducting regular 1:1 meetings, mentoring/coaching team members through all project management phases, providing time off coverage, tracking team growth and expansion needs, and completing any other tasks required to manage a high performing team of project managers
• Collaborating with the Delivery Operations/Project Management Leadership to develop/update project management procedures with the goal to standardize our delivery approach, reporting, and optimization efforts across all advisory projects
• Leverages technology and automation to help optimize workflows, drive innovation, and enhance operational efficiency
• Creating or updating training materials and providing on-going coaching to individual project managers to ensure readiness to manage projects consistently and deliver projects with excellence
• Working closely with the Delivery Operations/Project Management Leadership to achieve delivery utilization targets and other Coalfire key performance metrics
• Escalating client and project issues to the Delivery Operations/Project Management Leadership to inform and engage the necessary resources to address issues
• Take the lead in risk reporting and identify high risk clients and escalate ideas to Delivery Operations/Project Management Leadership
• Collaborating with the Delivery Operations/Project Management Leadership, the quality management team, the sales team, and the delivery team members to drive for the best customer experience
• Executing and controlling project management work as an individual and providing oversight of assigned team’s performance on client engagements
• Guiding projects through proactive risk identification, mitigation and issues management
• Managing overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion
• Creating and executing project work plans and revising those work plans as appropriate to meet changing needs and requirements
• Leading project status meetings to include information regarding schedules, data requirements & assignments
• Communicating project resources needed and collaborating with teams to assign individual responsibilities
• Interfacing with clients through entire engagement and interacting with numerous levels of client organizations
• Establishing and maintaining a positive, collaborative relationships with clients
• Remote position; travel for client or internal needs as required, up to 25%. 

Why You’ll Want to Join Us

At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.

Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact our Human Resources team at HumanResourcesMB@coalfire.com.