Digital Marketing & Admin Asisstant

This is a remote position.

The Digital Marketing & Admin Assistant provides administrative, technical, and creative support for a mental health organisation. This role manages client communications, CRM data, invoicing, and digital content, and supports marketing activities, app management, and process documentation.

Key Responsibilities

Client & Stakeholder Support

-       Act as the first point of contact via phone, email, chat, social media, video calls, and app channels.

-       Explain and promote mental health programs to potential clients.

-       Manage bookings, cancellations, and reschedules through Cliniko CRM.

-       Provide pre-appointment assistance and ensure client information is accurate and up to date.

Administration & Finance

-       Maintain client data in Cliniko, Keap, and internal systems.

-       Process invoices, payments, refunds, and account adjustments using Xero and Stripe.

-       Coordinate with NDIS, the Department of Communities, and other third-party providers.

-       Generate and submit reports for management and relevant agencies.

Digital Marketing & Content

-       Create and update communication templates across CRM, email, and SMS platforms.

-       Design marketing and visual content using Canva.

-       Manage app subscriptions, user access, and upload digital content such as audio, artwork, and thumbnails.

-       Support social media, website live chat, and other digital engagement activities.

-       Maintain shared drives (Dropbox, OneDrive) for document and media management.

Technical & App Support

-       Provide user support for the mental health app via phone, chat, or video.

-       Test app functionality, identify issues, and coordinate with developers for resolution.

-       Record and create instructional and training videos using Loom.

Process Development

-       Maintain and update procedures, manuals, and templates for the Concierge Support Officer role.

-       Support the onboarding and training of new team members.

-       Manage user accounts, settings, and subscriptions across platforms (Microsoft 365, Zoom, Google Meet, etc.).

Requirements

• Proven experience in digital marketing, social media management, admin or client support.
  
•  Portfolio showcasing examples of digital content, communication templates, or marketing materials is required
  
•  Experience in Microsoft 365, Cliniko (+), Keap CRM, Xero, Stripe (+), Canva, and cloud storage tools.
  
• Experience in Meta Ads, Google Ads, LinkedIn Ads and TikTok Ads
  
• Strong written and verbal communication skills.
  
• Excellent attention to detail and organisational skills.
  
• Comfortable with technology and quick to learn new systems.
  
• Ability to work independently and handle confidential information responsibly.
  
• SEO experience is a plus
  

Desirable

-       Experience supporting digital health, wellness, or service-based platforms.

-       Familiarity with NDIS or community service processes.

-       Background in marketing coordination or digital communications.

Benefits