Communications Consultant

Job title:

Job Description:

As a Communications Consultant, you will:

• Deliver communications consulting and production of products to a high standard to a range of clients
• Analyse profitable performance of consulting and production of products adhering to systems and controls
• Build strong relationships internally with other Capita Pensions Solutions departments, in particular Pensions Administration, other Practices and IT to deliver excellent standards
• Maintain accurate records of client meetings, actions and key decisions made

What you will do and key responsibilities:

• Deliver communications projects within the estimated fees agreed for clients
• Write and edit copy for a range of communications products and channels in a variety of writing styles to meet client objectives
• Peer review, edit and proofread content to ensure pensions technical and grammatical accuracy
• Test digital content to ensure it has been successfully deployed
• Manage and support in the delivery of data lead projects such as Annual Benefit statement production and Pension Increase
• Work with our internal print unit to best deliver client projects where offline solutions are required
• Support strong governance through the set-up client projects and quotes on our project management system
• Adhere to our production processes and controls including writing and producing communications, proofreading, and data handling. As well as, managing the production of email campaigns and building websites
• Develop production schedules for the client and secure resources to deliver effectively
• Proactively support colleagues to provide consulting and production support for agreed projects
• Maintain project management ISO standards regarding the delivery of project plans, version control, file naming conventions, status reports and communications
• Seek external cost estimates where necessary and agree these with the client, and monitor actual costs when confirmed, recording external costs on our job tracking software

What are we looking for:

Essential:

• Experience working in a communications role within DB pensions or financial services
• Proven strategic thinking and leadership in communications planning and delivery
• Exceptional copywriting, editing, and proof-reading skills
• Experience managing budgets and revenue targets
• Experience of the bid process and writing commercial proposals
• Excellent internal and external stakeholder management and influencing skills
• Strong organisational skills and attention to detail
• A willingness to receive direction and respond positively to constructive feedback

Desirable:

• An understanding of pensions legislation
• Experience working with public sector clients or central government
• PMI or equivalent qualifications

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2026 and beyond.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.  

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work . 

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