Digital Account Manager

Work Schedule

Environmental Conditions

Job Description

About Us:

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.

The position will be remote and can be located in any of the 18 countries where we operate in Europe but will require fluency in English and in Spanish. You will work in a diverse, multi-cultural environment.

For internal applicants, please be aware that this role can also be upgrade to band 5.

Discover Impactful Work!

The Digital Account Manager is responsible for driving revenue growth across a large portfolio of low-revenue customers in the UK & Ireland. You will be part of a European sales team focused on scalable growth, piloting new approaches, and increasing eCommerce adoption.

What will be your day job?

Drive Customer Growth

• Own and execute a territory growth strategy for a high-volume customer base
• Identify, engage, and develop high-potential customers to increase revenue and retention
• Balance revenue growth with a “digital-first” mindset, encouraging adoption of self-service channels

Proactive Customer Engagement

• Connect with customers via phone, video calls, and LinkedIn to understand needs and uncover opportunities
• Tailor outreach based on buying signals, customer personas, and campaign.
• Educate customers on how to effectively use our website for research, ordering, and support

Portfolio & Pipeline Management

• Build and manage a strong opportunity pipeline in Salesforce to meet or exceed sales targets
• Prioritize accounts based on growth potential and cost-to-serve considerations
• Ensure seamless handover of high-value opportunities to Inside or Field Sales teams

Cross-functional Collaboration

• Partner closely with Digital Marketing to optimize targeting and campaign effectiveness
• Provide customer insights to improve digital experience and remove friction points
• Collaborate with eBusiness teams to enhance the online customer journey

Continuous Improvement & Innovation

• Test and scale new digital sales tactics (e.g., AI-email personalisation, outreach automation)
• Share best practices and contribute to a high-performance, learning-focused team culture

Experience

• Bachelor’s degree in Science, Business, or related field preferred
• Experience engaging internal or external customers to understand and solve their problems
• Proven ability to build relationships and influence stakeholders
• Demonstrated resilience and persistence in achieving goals
• Previous experience in sales or customer service is a plus

Skills & Competencies

• Results-driven and self-motivated
• Strong communication and relationship-building skills
• Comfortable with proactive outreach and handling rejection
• Digitally savvy: able to leverage tools to drive impact
• Adaptable and open to feedback in a fast-paced environment
• Entrepreneurial mindset with a willingness to test and learn
• Fluent in English and in Spanish are a must
• Experience with Salesforce (or similar CRM) preferred
• Willingness to travel (~10%) for regional or international meetings