Desk Based Account Manager

Job Description

 WE’RE HIRING: ACCOUNT MANAGER – REMOTE

 £29,902 Basic Salary + Quarterly Bonuses of up to £2,000 + Annual Bonus Opportunities!

Work Remotely | Career Progression |  Fantastic Benefits

Ready to take your sales career to the next level?

Are you a confident communicator with a passion for sales, building relationships and smashing targets? Do you thrive on winning new business, growing existing accounts and turning opportunities into results?

Fresh Direct is looking for a talented, ambitious and results-driven Account Manager to join our busy contact centre team!

This is more than just a job — it’s an opportunity to build your career with a leading foodservice business, manage your own portfolio of customers and unlock exciting opportunities for progression into Field Sales and beyond.

If you’re commercially minded, motivated by success and ready to make an impact, we want to hear from you!

What will you be doing?

As an Account Manager, you’ll take ownership of a portfolio of independent customers, building strong relationships while driving sales growth, customer loyalty and profitability.

Your key responsibilities will include:

• Driving Sales Growth: Identify opportunities to increase sales, grow customer spend and maximise profitability across product categories.
•  Building Strong Relationships: Develop trusted customer partnerships that encourage loyalty, retention and long-term business growth.
• Winning Back Customers: Re-engage lapsed customers and turn missed opportunities into profitable sales.
•  Spotting New Opportunities: Identify potential new business and work closely with colleagues to convert leads into successful accounts.
• Using Data to Win: Analyse sales performance, margins, customer trends and market insights to make commercially smart decisions.
•  Delivering Results: Work towards KPIs and sales targets while maximising customer satisfaction and business performance.
•  Managing Accounts Effectively: Monitor customer activity, identify risks and develop account plans that support sustainable growth.

Every conversation is an opportunity to strengthen a relationship, win more business and make a difference!

 About you:

We’re looking for someone who is passionate about sales, motivated by targets and confident building lasting customer relationships.

• Previous experience in sales, telesales or a structured sales environment.
• A proven ability to achieve targets and deliver results in a competitive marketplace.
• Excellent communication, active listening and relationship-building skills.
• Strong negotiation skills and a good understanding of commercial opportunities.
• A proactive, organised approach with the ability to manage multiple priorities.
• Confidence using Microsoft Office, including Excel, Word and PowerPoint.
• The ability to analyse information, identify opportunities and turn insights into action.
• A positive, self-motivated attitude and the ability to work independently and as part of a team.

Above all, you’ll bring energy, ambition and a genuine desire to succeed!

What’s in it for you?

We believe great people deserve great rewards!

 Competitive Earnings – £29,902 basic salary, plus quarterly bonuses of up to £2,000 and the opportunity to earn an annual bonus.

 Remote Working – Enjoy the flexibility of working remotely.

 Amazing Food Discounts – Get great discounts on a fantastic range of food and award-winning products.

 Generous Holiday Allowance – Plus the option to purchase additional holidays.

Recognition and Incentives – Get recognised and rewarded for your achievements.

 Pension Benefits – Plan for your future with a pension scheme.

 Real Career Progression – Develop your skills and explore opportunities to progress into Field Sales and beyond.

 A World of Opportunity – Join Fresh Direct, part of Sysco, the world’s leading foodservice business, and discover where your career could take you.

And that’s not all — there’s plenty more to enjoy!

Additional Information

At Fresh Direct everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you. 

Fresh Direct

Built on a passion for food and feeding the nation, at Fresh Direct we are dedicated to making life as easy and efficient for the chefs, cooks and caterers we serve across the country. We are the leading specialist supplier of locally and globally sourced fresh produce and dairy across Great Britain, bringing the best of the seasons to chefs’ menus.