Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Danish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy dedicated to connecting top-tier talent with world-class employers across Europe. We take pride in facilitating professional growth by placing candidates in high-impact roles, specifically within the dynamic and fast-paced customer support services industry.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This role offers an exceptional opportunity to join one of the top jobs in Bulgaria, where you will provide expert assistance to international clients within a state-of-the-art contact center environment.

Key Responsibilities

• Deliver high-quality assistance to Danish-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring premium service standards within the customer support services sector.
• Maintain accurate records of customer interactions within the internal CRM system.
• Collaborate with cross-functional teams to escalate and resolve technical or billing issues efficiently.
• Stay updated on product knowledge to provide accurate and relevant information to all clients.
• Contribute to the continuous improvement of customer experience processes and performance metrics.
• Foster positive brand loyalty by maintaining a professional, empathetic, and solutions-oriented tone at all times.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role.
• A valid EU passport or the legal right to work in Bulgaria.
• Proven experience in a professional customer support services environment or similar client-facing role.
• Strong digital literacy and the ability to navigate multiple software platforms concurrently.
• Excellent communication skills with a focus on problem-solving and emotional intelligence.
• A proactive attitude towards relocating for exciting new Danish-speaking jobs in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Sofia.
• Attractive Monthly Performance Bonus to reward your dedication.
• One-time €1,500 Signing Bonus for new hires.
• A vibrant, multicultural workplace in the heart of the capital city.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, modern amenities, and a highly welcoming culture. Bulgaria is quickly becoming a primary hub for international professionals, thanks to its affordable cost of living, beautiful landscapes, and pleasant climate. Choosing this Danish Speaking Customer Support Specialist position in Bulgaria allows you to enjoy a high quality of life while advancing your professional career in an international setting.

Beyond the office, Bulgaria provides endless opportunities for exploration, from its scenic mountains to the vibrant nightlife of Sofia. With our comprehensive relocation package, starting your new life in Bulgaria is effortless. Join the community of expats enjoying the perfect balance of work and leisure that only Bulgaria can offer, and secure your place among the best jobs in Bulgaria today.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a thriving industry, we encourage you to click 'Apply Now' to submit your CV. Our consultants at Mercier Consultancy Group are eager to review your application and guide you through the process for this exceptional Danish-speaking role.