Danish Content Moderator for TikTok - Lisbon

Reference: TELI

About Lisbon:

Lisbon is known for its picturesque neighbourhoods, such as Alfama and Bairro Alto, where charming narrow streets, colorful tiles, and lively local markets create a unique atmosphere. The city is also surrounded by stunning beaches and natural parks, offering opportunities for outdoor activities. With excellent public transportation systems and a bike-friendly environment, getting around Lisbon is convenient. Furthermore, the beach and sea is always nearby for relaxation and fun after work!

So if you're interested in having a lot more sun and heat, lower cost of living and not to mention a much lower tax rate than in Denmark, while working for TikTok at day and relaxing at the beach when you're off work, then keep reading!

*You need an EU passport to apply*

Click here to read more about moving to Portugal.

We offer:

• Development opportunities within the company
• Relocation package (flight , pickup at the airport, and accommodation)
• Health insurance
• Performance bonuses
• Work from home, from a hotel room or your own apartment
• Real estate agent to help you find housing

About the company:

Our client is a worldwide leader in outsourcing and marketing and has some of the world's largest brands as customers. The company has a total of 217,000 employees in 74 countries. They offer personalized customer service solutions that connect your brand with different audiences. We are the largest team of interaction experts on the market - multicultural, highly skilled and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology and the highest security standards.

About the job:

The main purpose of the role is to review user flagging reports regarding content on TikTok. It is a very detail oriented role, where stress resistance and concentration are of very high importance. You will be in charge of looking through content and determine whether it follow restrictions, terms of use and guidelines of TikTok. You will not have any customer contact in this position.

Your daily work will include tasks like these:

• Review user flagging reports regarding website content
• Understand and remain up-to-date with client’s policies and guidelines
• Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Review sensitive content, sometimes involving graphic or otherwise disturbing subjects

Your qualifications:

💭 You speak Danish at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.