Czech Speaking Booking Agent (Remote in Greece)

This remote opportunity is strictly reserved for individuals currently residing in Greece or candidates actively planning their own relocation to the country. We are unable to review or accept applications from international candidates who do not plan to establish a permanent working residence within Greece.

Our customer experience division is searching for proactive problem-solvers to represent a major international leader in the digital travel industry. In this role, you will act as a vital brand guardian for a world-renowned business, enjoying a fully remote career path accessible from any region in Greece.

Your everyday duties go far beyond basic customer support. Functioning as a specialized travel logistics consultant, you will protect the company's market reputation by resolving complex booking issues and ensuring every traveler enjoys a seamless, high-quality itinerary. You will serve as the essential link connecting technical accuracy with customer satisfaction.

Core Duties & Daily Operations

As a Travel Logistics Specialist, your daily workflow will involve:

• Multichannel Communication: Managing diverse client inquiries via phone, email, and live messaging with clear, articulate fluency in both Czech and English.
• Problem Resolution: Unraveling complex reservation discrepancies and billing questions quickly while providing empathetic, supportive assistance.
• Expert Consultation: Maintaining up-to-date knowledge of global transit rules and internal software platforms to deliver reliable, top-tier guidance.
• System Logging: Thoroughly recording every customer interaction in the corporate database to maintain an accurate historical record.
• Target Achievement: Consistently hitting individual performance metrics while collaborating with a global team to elevate overall service standards.

Candidate Profile: Required Skills & Mindset

We are seeking disciplined professionals who excel with minimal supervision in a fast-paced, digital workspace.

Language Mastery

• Czech: Native-level command (C2 proficiency) to handle complex customer challenges smoothly.
• English: Strong corporate command (minimum B2 proficiency) for internal team collaboration and operational updates.

Workplace Requirements & Attributes

• Remote Setup: Valid legal authorization to work in Greece, alongside a quiet, dedicated home office equipped with high-speed, stable internet.
• Interpersonal Excellence: Outstanding communication skills combined with the emotional maturity to stay calm and polished during high-pressure client escalations.
• Autonomous Drive: High personal accountability to manage demanding daily workflows independently in a 100% virtual setting.

Compensation, Benefits, & Career Growth

We offer a comprehensive rewards package engineered to enrich your lifestyle and support long-term professional development:

• Competitive Salary: A specialized remuneration package tailored for bilingual talent in Greece, including the traditional 14 monthly salaries per year.
• Monthly Incentives: Extra performance-linked cash bonuses awarded monthly for meeting and exceeding corporate targets.
• Immediate Health Coverage: Full private medical and life insurance effective from your very first day on the job.
• Equipment Provision: A complete, high-performance office hardware setup—including a corporate laptop—shipped directly to your residence.
• Career Advancement: Transparent internal pathways facilitating progression into leadership, quality assurance, or team management positions.

Expatriate Relocation Package (For International Candidates)

For applicants moving to Greece from abroad to accept this position, we offer full relocation assistance for a seamless transition:

• Flight Sponsorship: Your commercial flight to Greece fully paid for by the company.
• Corporate Housing: 30 days of complimentary, premium temporary accommodation so you can settle in worry-free.
• Administrative Support: One-on-one assistance navigating local registration, including securing your Greek tax ID (AFM) and social security number (AMKA).

How to Apply

Ready to step into a remote career with a global industry leader? Click "Apply Now" to submit your updated CV in English! Our talent acquisition team will contact you shortly for an initial virtual screening.