Customer Technical Services Manager
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AI Summary
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.
Position overview:
The role is responsible for providing comprehensive technical service and support to allocated customers, including those designated as Technical Key Account Manager accounts. This includes delivering technical expertise to both Sales and Manufacturing teams in all matters related to assigned customers. The position collaborates closely with all relevant Ball functions to develop and implement more cost‑effective Ball products. It also involves coordinating and executing filling line trials at customer sites to evaluate new or modified Ball products, as well as organizing and conducting filling line trials to assess new or modified customer products being filled using Ball components.
- Manage and lead CTS Engineers at Ball facilities in the allocated countries, reporting directly to the Regional CTS Manager.
- Provide comprehensive technical support to Ball BPE customers in the assigned regions, including Technical Key Account responsibilities.
- Coordinate and execute filling line trials at customer sites to evaluate new or modified Ball products and customer products.
- Handle customer quality issues, including on‑site visits, complaint investigations, communication of root causes, and follow‑up actions.
- Collaborate with Sales, Manufacturing, and other internal teams to support customer needs and drive technical improvements.
- Lead the approval process for cost‑reduction products while ensuring no negative impact on filling site performance or component performance.
- Represent Ball in industry or trade bodies for specification reviews and updates related to Ball components.
- Support the development of new products for Ball and/or customers, providing technical insights and recommendations.
- Audit customer filling lines and warehouses, identifying issues that impact quality, efficiency, or safety, and advising on improvements.
- Control all technical‑related spending to remain within agreed budget limits.
What are we looking for?
- Technical training in Manufacturing or Quality
- Customer‑oriented approach with strong analytical mindset
- Experience in complaint management and project management
- Proven people‑leadership skills with ability to develop others
- Strong organisational and planning capabilities
- Excellent verbal and written presentation skills
- Strong interpersonal skills with the ability to build relationships
- Results‑oriented mindset
- Experience in technical industry, customer services, and quality systems/tools
- Desirable qualifications: Lean Six Sigma, statistical training, engineering degree
- Desirable industry knowledge: Can and End manufacturing
- Fluent English and French
Work Environment: This France–based role supports central functions and offers flexible work arrangements including hybrid or fully remote options, subject to role requirements and manager approval.
Hiring Range: 47,250 – 68,040 EUR gross per year. The final salary will be determined based on the candidate’s education, experience, knowledge, skills, and abilities, as well as internal equity and market benchmarks. Depending on these factors, the actual offer may fall above or below the posted range.
Comprehensive Benefits Package: Health insurance, disability and life insurance, and employee assistance program
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please.
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