Customer Support Specialist (English)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

We are looking for a Customer Support Agent (English Desk) to join a shared support team that serves several international digital products. In this role, you will resolve user inquiries quickly and accurately, investigate issues independently, and handle billing and subscription cases, gaining broad support experience across different products, processes, and customer cases.

Your future responsibilities include:

• Handling incoming user inquiries via emails and chats within the team’s SLAs;

• Investigating issues independently and identifying the root cause of each request;

• Providing accurate, clear, and customer-oriented responses;

• Supporting several products at the same time and quickly switching between their specific processes;

• Working with billing and payment systems: checking payments, subscriptions, refund requests, and other billing-related issues;

• Escalating complex or non-standard cases to the relevant teams with full context and investigation results;

• Following up-to-date processes, knowledge bases, internal guidelines, and policies for each product.

Needed experience & skills:

• 1+ year of experience in Customer Support;

• Experience with ticketing/support systems (Zendesk or similar);

• Confident use of CRM, web-based support tools, and Google Workspace;

• Basic understanding of billing and payment flows, subscriptions, and refunds;

• Strong investigation skills and the ability to work with information from multiple sources;

• English proficiency sufficient for independent written communication with users;

• Strong problem-solving and analytical thinking, attention to detail, and ownership of each case;

• Ability to learn fast, adapt to changing processes, and work quickly without losing quality;

• Ability to stay calm and keep a neutral, constructive tone with frustrated users;

• Readiness to work a shift schedule, including night shifts.

Nice to have skills:

• Experience with billing systems and payment providers;

• Experience supporting multiple products or handling complex support processes;

• Experience collaborating with Product, QA, or Billing teams.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,

• Medical insurance and +10 Healthcare leaves for mental & physical recovery,

• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,

• Ability to work fully remotely,

• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,

• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!