Customer Support Specialist

This is a remote position.

Company Mission:

Our mission is to reduce the cost of capital across the world.



About the Company:

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We’re looking for thoughtful, empathetic individuals to deliver a white-glove customer experience. You’ll be hands-on in providing live, personalized guidance and expert support to customers navigating important financial decisions, ensuring they feel informed, confident, and cared for at every step. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional, concierge-level service. You don’t need a luxury hospitality or private banking background – but you must bring a thoughtful, service-oriented mindset. You take pride in helping people feel comfortable, understood, and supported.


Cultural Values:

Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details.

Minimalist - We are spartan in our design, in our code, and even in our processes.

Speed of execution - We move fast & value decisiveness. We think speed drives quality.

Responsibilities:

• Provide live, concierge-style support to customers via phone, chat, and other real-time channels
  
• Guide customers through Aven’s products, processes, and next steps with clarity and confidence
  
• Accurately document customer interactions and outcomes in internal systems
  
• Identify recurring customer questions or friction points and share insights with product and operations teams
  
• Conduct outbound calls to new leads to introduce Aven
  
• Resolves or escalates complaints through appropriate channels
  
• Uphold high standards of professionalism, privacy, and attention to detail when handling sensitive information
  

Requirements

• 2+ years of experience in customer support, hospitality, retail, or a related field
  
• Strong verbal and written communication skills
  
• Ability to learn new products and processes quickly
  
• Self-motivated, able to multi-task with the ability to work well under pressure with minimal supervision in a fast paced environment
  
• Strong attention to detail and follow-through
  
• Bachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience
  
• Bonus: Multilingual skills
  
• Bonus: Experience in fintech, financial services, or regulated industries