Customer Support Representative Part-time

Summary:

The Customer Care Representative primarily responsible for providing support to the Inbound Customer Care team to answer inbound customer calls to process orders, answer billing or invoice questions and triage customer concerns. 

Schedule: Monday – Friday 12:00PM to 5:30 PM and every 3rd Saturday 8:00 AM to 2:00 PM

Responsibilities:

 Qualifications:

Key Competencies:

Physical and Mental Demands:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to fingers, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Mental Demands consist of frequently interpreting data, make decisions, organize, problem solve, and time management. Hours worked in one workweek may exceed 40 hours on an as-needed basis, unless the employee works an agreed upon part-time schedule. 

Work Environment:

Employees can work remote or at the office. The noise level in the office work environment is usually Quiet. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

All full time employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package.

DecoPac, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable laws, directives and regulations of federal, state, and local governing bodies and agencies. In keeping with this commitment, DecoPac, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.