Customer Support Representative - Hardware Logistics & Shipping Support
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AI Summary
Respond to customer and internal inquiries regarding hardware shipping timelines and delivery status across multiple channels. Track interactions within CRM systems and coordinate with sales and operations teams to resolve delivery issues.
Company Description
An enterprise client is seeking a freelancers to support high-volume hardware shipping and logistics inquiries. The selected candidates will assist with customer communication, internal coordination, and resolving delivery-related issues across multiple channels.
Job Description
- Respond to customer inquiries via phone, email, and chat regarding shipping timelines and delivery status
- Manage internal support requests from sales and operations teams
- Communicate delays or issues clearly and professionally to both customers and stakeholders
- Track and document interactions within CRM systems
- Support additional operational tasks related to hardware distribution as needed
Qualifications
- Strong written and verbal communication skills in English, with the ability to explain logistical or technical issues clearly.
- Prior experience in customer service or support roles
- Reliable access to a PC or Mac with strong internet connectivity (Chromebooks/iPads not supported)
Highly prefer candidates to have:
- Familiarity with CRM platforms such as Salesforce or Zendesk
- Experience working in logistics, shipping, or hardware-related environments
- Ability to maintain consistent performance in a fast-paced, high-volume environment
Additional Information
Remote work
Be part of a global industrial technology leader known for designing and manufacturing a vast portfolio of connectors, sensors, and electronic components.
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