Processing Support Specialist
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AI Summary
The specialist manages customer plan changes and urgent implementation projects across various carrier portals. They analyze audits and data usage reports to optimize voice, text, and data plans for clients.
JOB DESCRIPTION
JOB TITLE: Processing Support Specialist
POSITION SUMMARY:
The Processing Support Specialist manages the process of changing customer plans and urgent projects that consist of implementing plan and feature changes with specific deadlines for clients. This role develops and maintains a vast knowledge of the carrier portals, along with the plans, features and discounts offered from each carrier. This role enhances the overall client experience and shows the value of Ten4 Mobility by providing a quick turnaround for all internal implementations; clients see immediate savings without having to wait for the carriers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EDUCATION AND EXPERIENCE:
ABOUT DISTRIBUTED COMPUTING & TEN4 MOBILITY LLC
Since 1997, Distributed Computing (DCi) has been focused on business communications, specializing in wired and wireless voice and data networks, billing services and nationwide monitoring. From single locations to multi-site, multi-state organizations, DCi’s goal is to help customers deploy effective, efficient and easy-to-use solutions. Business success depends on communication, and that’s our specialty.
Equal Employment Opportunity Policy
Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
JOB TITLE: Processing Support Specialist
REPORTS TO: Director of Client Engagement
POSITION SUMMARY:
The Processing Support Specialist manages the process of changing customer plans and urgent projects that consist of implementing plan and feature changes with specific deadlines for clients. This role develops and maintains a vast knowledge of the carrier portals, along with the plans, features and discounts offered from each carrier. This role enhances the overall client experience and shows the value of Ten4 Mobility by providing a quick turnaround for all internal implementations; clients see immediate savings without having to wait for the carriers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Analyze audits with multiple Ten4 Mobility LLC team members to discuss necessary voice, text and data changes, as well as suggest additional recommendations.
- Process time sensitive plan and feature changes through the AT&T, Verizon and/or Sprint Premier Portals.
- Accurately represent Ten4 Mobility LLC and services in a professional manner.
- Download, create, and share with specific team members the live data usage reports for clients on an as needed basis.
- Make necessary pool and plan adjustments based on data usage.
- Prepare audits, pull equipment reports, and create change sheets for submission to carriers for specific clients.
- Provide excellent customer service in all aspects of the relationship to our clients.
- Provide backup support to team members as needed.
- Occasional travel, as needed.
- Must be authorized to work in the United States for any employer.
- Must be able to read, write and speak English proficiently.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree preferred
- Three (3)+ years of experience in wireless industry
- Strong negotiation skills with ability to follow through on carrier credits
- Must possess a strong sense of urgency and attention to detail
- Understanding of Microsoft Office, particularly Excel
- Demonstrated ability to prioritize multiple tasks to meet deadlines
- Demonstrated ability to work independently as well as interact collaboratively with team members
- Strong critical thinking and problem-solving skills required
- Exhibits self-motivation
- Possesses the ability to communicate effectively over the phone and email
ABOUT DISTRIBUTED COMPUTING & TEN4 MOBILITY LLC
Since 1997, Distributed Computing (DCi) has been focused on business communications, specializing in wired and wireless voice and data networks, billing services and nationwide monitoring. From single locations to multi-site, multi-state organizations, DCi’s goal is to help customers deploy effective, efficient and easy-to-use solutions. Business success depends on communication, and that’s our specialty.
Equal Employment Opportunity Policy
Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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