Customer Support Representative (English Desk)

EverHelp is a team of professionals developing outsourcing support services for products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We're against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

We are looking for a Customer Support Representative (English Desk) to join our team and provide high-quality support for an international consumer technology business. In this role, you will help customers resolve their inquiries, deliver a positive customer experience, and collaborate with different teams to find effective solutions.

Your future responsibilities include:

• Handling customer inquiries through chats, support tickets, and outbound calls in a professional and empathetic manner;

• Investigating customer issues and providing accurate, timely, and effective solutions;

• Performing back-office tasks and maintaining accurate customer records and case documentation;

• Collaborating with internal teams and other departments to resolve complex customer requests;

• Managing multiple tasks and customer conversations while maintaining high service quality;

• Learning and applying company policies, procedures, and relevant consumer regulations.

• Location - Ukraine

Needed experience & skills:

• Preferably 6+ months of experience in Customer Support (motivated candidates without prior experience are also welcome);

• Advanced English proficiency: C1 written and B2+ spoken;

• Strong problem-solving, critical thinking, and decision-making skills;

• Genuine empathy, a customer-oriented mindset, and a willingness to help;

• Excellent written communication skills with the ability to provide clear, structured responses;

• Ability to multitask, prioritize tasks, and remain composed under pressure;

• Strong attention to detail, ownership, and accountability;

• Team-oriented attitude, adaptability, and eagerness to learn.

Nice to have skills:

• Experience handling multiple chats or support tickets simultaneously;

• Knowledge of additional European languages;

• Experience supporting international customers or working with complex products and services.

Work with EverHelp is about:

• Opportunity to join a Ukrainian company and support the Ukrainian economy;

• 20 paid vacation days and 10 paid health days for mental and physical recovery;

• Annual salary reviews;

• Systematic learning & development within a team and on an individual level.

• A team of professionals ready for knowledge sharing, internal professional communities, and team buildings;

• Corporate discounts on gym memberships and various services, including medical services, language schools, etc.