Customer Support Representative
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AI Summary
Customer Support Representative
Department: Customer Experience
Location: 304 Indian Trace, Weston, FL 33326
Job Type: Full-Time
Pay Range: $20.00 – $26.00 per hour
About CO2Lift by Lumisque
CO2Lift by Lumisque is a recognized leader in medical aesthetics and carboxytherapy skincare. Engineered to revolutionize skin rejuvenation without downtime, our proprietary carboxygel treatment is trusted by dermatologists, plastic surgeons, medical spas, and aesthetic consumers nationwide. We are dedicated to delivering superior skincare solutions alongside an exceptional client experience.
Role Overview
We are seeking a Customer Support Representative to join our remote team supporting our corporate headquarters in Weston, Florida. In this role, you will act as a primary point of contact for retail customers, medical providers, and wholesale accounts, ensuring every interaction reflects the high standards of our brand.
Key Responsibilities
• Respond promptly and professionally to customer and wholesale inquiries across digital channels (email, live chat) and phone.
• Process e-commerce orders, manage returns, and resolve account discrepancies within our system.
• Provide accurate product information and guidance on the application and benefits of the CO2Lift line.
• Assist sales and logistics teams with B2B wholesale account updates and shipment tracking.
• Maintain high standards of customer satisfaction by resolving issues effectively.
Qualifications
• 0 to 2 years of experience in customer service, e-commerce, retail, or office support.
• Strong written and verbal communication skills with excellent attention to detail.
• Basic familiarity with e-commerce platforms (such as Shopify) or CRM tools is preferred.
• Dedicated home office environment with a reliable high-speed internet connection.
• Ability to work standard business hours.
What We Offer
• 100% Remote work flexibility.
• Comprehensive initial onboarding and product training provided.
• Employee discount on CO2Lift skincare products.
Lumisque Inc. is an Equal Opportunity Employer.
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