CUSTOMER SUPPORT ASSOCIATE (PAID INTERNSHIP)

ABOUT THE COMPANY

CreditOnline is a fintech company building flexible loan management technology for lenders around the world. Since 2007, our solutions have supported businesses across 15+ countries, helping them automate and manage the full lending lifecycle. We combine deep industry expertise with technology to create scalable solutions for a constantly evolving financial market.

ABOUT THE ROLE

Join Creditonline as Customer Support Intern! You don't need a technical background to apply. What matters most is good communication skills and a genuine wish to learn. We'll teach you the technical skills along the way, and our team will be there to support you.

This internship is your gateway into IT. We are looking for Client Support Associates who start in client support and grow into Business Analyst or Project Manager roles.

We warmly welcome final-year university students, as well as anyone looking to requalify and start a new career path.

The internship is full time, paid and lasts 3 months. Earliest available joining date: Nov 23, 2026, and you're free to work from home or join us at our office in Kaunas or Vilnius.

RESPONSIBILITIES

• Start by shadowing experienced team members to learn the client, our processes and tools, then gradually take full ownership of your own requests.

• Handle client requests in English and Lithuanian, by email and in the ticketing system: log them, assign the right type, priority and status, and keep the client informed until closure.

• Investigate issues in loan schedules, payments and reports, and with your mentor’s support, find the cause, not just the symptom.

• When fixes are needed, hand them over to developers or analysts with all the necessary information, follow their progress and report the outcome to the client.

• Learn to reply to and solve client requests on time, within the deadlines we’ve agreed with each client.

• Add new solutions to the knowledge base, contribute to client reports and meetings, and grow towards a Business Analyst or Project Manager role.

REQUIREMENTS

Must:

• English at B2/C1 level, written and spoken.

• Computer literacy (MS Office, Google Workspace).

Nice to have:

• Finance or economics studies, any client-facing experience.

• Knowledge of AI tools.

Personal qualities:

• Attention to detail: you check numbers and dates rather than assume.

• Ownership: you finish what you start without needing reminders.

• Proactivity: you notice repeated issues and suggest fixes.

• You ask questions early when something is unclear.

• Curiosity about finance and how lending works.

• Teamwork and good time management.

WHAT WE OFFER

• Hands-on experience on a real financial-services engagement.

• A dedicated mentor and regular feedback.

• Fully remote work.

• A diverse international work environment that promotes inclusivity and collaboration. 

• Additional healthcare insurance for Lithuanian residents after probation period.

• Internal events and Learning Sessions. 

• Participation in local events in Lithuania and Meet and Eat gatherings. 

• Mobility to change the positions internally.

• Referral bonuses. 

• The possibility of a paid position after successful internship.

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