Customer Service (Call Center) Expert

Rate: Up to $30/hr

Type: Contract

Location: Remote

Skills & technologies

• Issue Resolution

• Conflict Resolution

• Customer Service

• Escalation Management

• AI Training

• Voice Support

• English

• Complaint Handling

• Call Center

Key responsibilities

• Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.

• Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.

• Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.

Your Profile

• Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).

• 2+ years of professional Customer Service (call center) experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.

• 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.

• Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.

• Excellent spoken English C1+ (US only), with clear and fluent verbal communication.

• Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.

• Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern.

• Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.