Customer Success Manager - France

📖About Qovery

Back in 2019, our founders saw a gap: cloud infrastructure was supposed to simplify software delivery, yet teams were still spending too much time operating it. They built Qovery to change that.

Then, the AI era arrived. As teams began deploying AI coding agents and non-technical builders started shipping, traditional infrastructure, built only for human speed, buckled under the volume and pattern of agentic operations.

Today, Qovery is the world's leading Agentic Infrastructure Platform. We provide the centralized, governed control plane where both humans and AI agents can safely provision, deploy, observe, and optimize infrastructure. We give engineering teams unprecedented velocity without ever compromising on security, compliance or cost.

We are a remote-first team working with engineers and platform teams across the world, solving concrete production problems at scale. Qovery is backed by Crane VC, Speedinvest, and IRIS, alongside founders and co-founders from Datadog and Docker.

We move fast and set a high bar. Ownership matters here. People are trusted to make decisions and are accountable for results. Information is shared openly. Mistakes are discussed and fixed. And when life interferes (as it sometimes does), we adapt.

Imposter syndrome shouldn't stop you from applying. Strong teams are built from different backgrounds, experiences, and ways of thinking. If our mission to build the future of AI-native infrastructure resonates and you believe you can contribute, we'd like to talk

Location: Full-Remote (France-based in priority)

Type: Full-time
Reports to: Head of Sales

The role

We're hiring a CSM to own a portfolio of ~70 SMB accounts ($5k–$15k ARR). This is a high-ownership role at the intersection of customer success, account management, and cross-functional coordination. You'll run the full customer lifecycle, from onboarding to renewal to expansion.

If you want real responsibility early in your career, on a genuinely technical product, talking daily to developers, DevOps engineers, and CTOs; this is it.

What you'll do

• Own your book of business Run and grow ~70 SMB accounts ($5k–$15k ARR): smooth onboarding, strong adoption, upsell opportunities spotted early. You're the customer's main advocate inside Qovery.

• Keep the portfolio healthy No account dark for more than 60 days. Churn under 3%. CRM always up to date: health scores, notes, next steps. Regular touchpoints, early flags on at-risk accounts, high CSAT/NPS.

• Drive fast onboarding Partner with AEs and Solution Engineers to get customers to value in under 14 days, even on complex, multi-stakeholder rollouts.

• Fuel expansion Spot upsell opportunities, feed the expansion pipeline, work with Product on feature-driven upsells.

• Be the bridge Connect customers with Product, Engineering, and Sales. Well-qualified tickets, tight follow-up, faster resolution times.

• Own the admin side Track billing, renewals, payment status, plan changes... and turn customer feedback into product and documentation improvements.

What we're looking for

• ~2 years in tech sales, SDR, AE, or CSM

• Experience with a technical or complex product, ideally SaaS

• Comfortable selling to and supporting technical audiences (devs, DevOps, CTOs)

• Basic understanding of cloud providers or dev tools

• Can juggle 70 accounts and shifting priorities without dropping the ball

• Organized, proactive, ownership-driven by default

• Fluent in English and French; another language is a plus

The mindset we're hiring for

• You thrive in fast-paced, high-volume environments

• You're commercially sharp without losing sight of the customer

• You're curious, you want to get technical, not avoid it

• You're a doer: you take the ball and run, you don't wait to be told

Why Qovery

• A highly technical product, used by hundreds of companies, in your hands

• Direct line of sight from your work to revenue and customer experience

• Real ownership, early. Not "junior" busywork

• Tight collaboration with Product and Engineering, no red tape

• 100% remote, no office politics, no commute

• Bottom-up culture

• Done is 100x better than perfect

We’re committed to keeping you informed throughout the process, ensuring a smooth and transparent experience.