Manage a portfolio of approximately 70 SMB accounts, overseeing the full customer lifecycle from onboarding to renewal and expansion. Act as the primary advocate for customers while coordinating with Product and Engineering teams to drive adoption and reduce churn.
You will manage the full customer lifecycle, including onboarding, adoption, retention, and expansion for a portfolio of SMB accounts. You will also act as a primary point of contact and bridge between customers and internal teams like Product and Engineering.
The primary mission is to build the partnership engine from scratch, turning strategic alliances into a measurable revenue lever by generating partner-sourced Annual Recurring Revenue (ARR). This involves designing and implementing scalable systems, activating Go-to-Market strategies, and driving joint opportunities with high-leverage partners.
