Customer Service Specialist

Customer Service Specialist

Work Location: Call Centre, Dartmouth, NS (On-site) or Remote (Work-from-Home)

Start Date: September 16, 2026

At Eastlink, great customer experiences start with great conversations. As a Customer Sales & Service Consultant, you'll be the first point of contact for many of our customers. You'll answer questions, solve problems, and help customers find products and services that fit their needs. No two calls are the same, so every day brings something different.

What You'll Be Doing

As a Customer Sales & Service Consultant, you'll support customers through inbound calls while balancing exceptional service with sales opportunities. In this role, you'll:

• Answer customer questions about accounts, billing, products, and services
• Take the time to understand customer needs and recommend the right solutions
• Help customers with upgrades, plan changes, and service requests
• Resolve concerns with professionalism, empathy, and a focus on finding solutions
• Identify opportunities to promote products, services, and promotions that provide value
• Meet individual sales and performance goals
• Accurately document customer interactions across multiple systems

What We're Looking For

We're looking for people who enjoy helping customers, solving problems, and working toward goals. You may be a great fit if you:

• Strong communication and relationship-building skills
• Comfortable balancing service and sales conversations
• Reliable, accountable, and open to feedback
• Organized and able to multitask in a fast-paced environment
• Detail-oriented with a focus on accuracy and quality
• Available to work evenings and weekends as required

• Experience in customer service, retail, sales, hospitality, or a call center environment is an asset
• Don't have direct experience? We'd still love to hear from you if you have strong transferable skills, a positive attitude, and a willingness to learn

About Eastlink

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia.  We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most.  Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

Why Work with Us

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization. 

When you join Eastlink, you'll enjoy:

• $18.15/hour plus unlimited commission and performance incentives
• Paid training and ongoing coaching to set you up for success
• Opportunities for internal growth and promotion
• Paid vacation and holidays
• Comprehensive health and dental benefits
• Pension plan
• Employee discounts on Eastlink products and services

We are committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.