Customer Service Representative (Spanish/English)

 Published 18 days ago
    
 Worldwide
    
 Not provided in the text
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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.


If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.


Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.


Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.


Support will be in Spanish & English, applicants need to speak both languages.

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Responsibilities:
  • Handle inbound calls, live chat and other service methods
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately documenting customer requests
  • Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
  • Go the extra mile to engage customers


Requirements:
  • Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
  • College degree or above
  • Trilingual speaker with native Spanish, advanced English and one more language will be preferred
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
  • Ability to work under pressure, strong communication skills and exceed beyond expectation
  • Passionate for customer service industry and can accept to work under different work shifts
  • Passionate about the crypto industry


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Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire


Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.


Apply today to be a part of the Web3 revolution!


Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.


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