Customer Service Representative - Pogo

The Customer Support Representative (CSR) is responsible for providing exceptional customer support by managing inbound email tickets (with chat support potentially added in the future), resolving customer inquiries, and ensuring timely issue resolution.

In this role, you will monitor and update tickets that are on hold due to partner platform issues, create and track incident tickets with third-party support teams, recommend improvements to customer support templates, and identify Help Center articles that require updates.

The ideal candidate is customer-focused, detail-oriented, and an excellent communicator who thrives in a fast-paced support environment. Experience with incident management, escalations, and customer service best practices is highly preferred.

Pogo is a mobile app dedicated to empowering users to take control of their personal data.

In a world where companies often benefit from users' data without their knowledge, Pogo helps individuals unlock the value of their information by providing opportunities to:

• Earn cash dividends
  
• Save money on bills
  
• Build credit
  
• Participate in paid research studies
  

At Pogo, we believe customers deserve outstanding support. We're looking for someone who is patient, empathetic, highly communicative, and passionate about helping others. Strong problem-solving abilities and attention to detail are essential for success in this role.

The Customer Support Representative serves as the primary liaison between Pogo and its customers by providing product information, resolving issues efficiently, and maintaining a high standard of customer satisfaction.

Requirements