Customer Service Representative - Bilingual

***This role is 100% remote
***This is a temporary assignment with full time hours

Role Summary
The Proxy Call Center Representatives handle inbound and outbound calls on various Proxy and Information Agent Campaigns.
 

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Handle incoming and outgoing Proxy Solicitation and Information Agent calls.

• Handle a large volume of calls from an automated dialer.

• Manual research of contact information for shareholders.

• Solicit shareholder votes and accurately record voting instructions.

• Respond to shareholder inquiries using fact sheets and materials provided.

• Maintain an updated call center database by entering information.

• Produce results and maintain required performance metrics.

• FULL TIME HOURS, Monday – Friday

• Some Saturdays may be required.

• MANDATORY 2-day paid Training and peer coaching period attendance.

• PC [Windows 8 or higher]—No Macs, Chromebooks, iPads or Tablets.

• Must have good internet speed and a quiet workspace.

• Overtime [paid] is required before or after their shift during peak volumes.

• Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.

• Shift Times: 9:00 am - 4:00 pm OR 4:00 pm – 11:00 pm

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Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviors:

• 1-3 years of high-volume call center experience.

• Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.).

• Excellent phone etiquette.

• Experience working in a high volume/fast paced call center (virtual call center preferred).

• Resourceful and able to work independently.

• Ability to quickly react to questions and refer to support guides.

• Ability to effectively follow scripts and department procedures.