Customer Service Representative

This is a remote position.

Our client is looking for a Part-Time Customer Service Representative to assist customers using their watersports rental services through phone, text, and email. They operate in the outdoor recreation industry and have expanded their app-enabled, self-service rental model across multiple U.S. communities in recent years.

The ideal candidate is approachable, solution-oriented, and confident communicating with customers through different channels. They should be able to understand customer concerns, provide clear guidance, and create a positive experience even when resolving unexpected rental or service issues.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone calls, text messages, and email.
  
• Assist customers with questions related to rentals, equipment access, accounts, procedures, and general service information.
  
• Investigate customer concerns and provide practical, accurate solutions.
  
• Maintain a friendly, patient, and professional phone demeanor.
  
• Guide customers through basic troubleshooting steps when they experience difficulties using the rental service.
  
• Communicate policies, instructions, and next steps in a clear and easy-to-understand manner.
  
• Escalate technical, billing, safety, or operational concerns when additional support is required.
  
• Follow up with customers when necessary to confirm that their concerns have been resolved.
  
• Document relevant customer interactions and maintain organized support records.
  
• Learn the company’s rental processes, services, and customer support procedures.
  
• Collaborate with other team members to communicate recurring customer issues or service improvements.
  
• Complete additional administrative or customer support tasks based on business needs and individual capabilities.
  

Requirements

• Previous experience in customer service, customer support, guest services, or a similar client-facing role.
  
• Excellent spoken and written English communication skills.
  
• Strong phone presence and the ability to communicate calmly and confidently.
  
• Experience assisting customers through phone, email, text, or other digital communication channels.
  
• Strong problem-solving skills and the ability to make sound decisions when addressing customer concerns.
  
• Friendly, patient, and empathetic approach to customer interactions.
  
• Ability to explain instructions clearly to customers with different levels of technical familiarity.
  
• Strong organizational skills and attention to detail.
  
• Ability to manage multiple conversations and priorities efficiently.
  
• Comfortable learning new applications, systems, and service procedures.
  
• Ability to work independently in a remote environment.
  
• Reliable internet connection, computer equipment, and a professional workspace.
  
• Availability to work on a part-time basis.
  
• Must be located in Latin America.
  

Qualifications

• Experience supporting customers in hospitality, tourism, recreational services, rentals, travel, consumer services, or outdoor activities is preferred.
  
• Familiarity with app-based services, online reservations, memberships, or self-service rental systems is an advantage.
  
• Previous experience working remotely for a U.S.-based company is desirable.
  
• Experience in a startup, small business, or fast-changing environment is beneficial.
  
• Familiarity with customer support platforms, internet-based phone systems, SMS tools, or shared inboxes is preferred.
  
• Interest in watersports, outdoor recreation, or customer-focused lifestyle brands is a plus.
  
• Ability to identify recurring customer issues and communicate useful feedback to the team.
  

Benefits