Customer Care Representative
Please mention DailyRemote when applying
AI Summary
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
INTRODUCTION:
This position is directly responsible for handling inbound and outbound calls and mail while providing quality service to customers. This position is directly responsible for the overall productivity of the call center.
What You'll Do:
Responsible for taking inbound calls and processing mail directed from the queue
Assist clients and their members via inbound calls, emails, and live chat
Research member accounts to ensure all requests align with club policies.
Communicate with clients and members when additional documentation is needed.
Ensure accuracy and proper documentation of all interactions.
Meet or exceed Key Performance Indicators (KPIs) including adherence, call times, and quality.
Handle high volume inbound interactions in a fast paced environment.
Collaborate with internal teams to resolve complex issues.
WHAT YOU’LL NEED:
High diploma or equivalent
Remote work experience is beneficial
Ability to communicate clearly and professionally, both verbally and in writing
Ability to manage multiple tasks in a fast-paced, high-volume environment
Strong attention to detail and problem-solving skills
Ability to handle difficult conversations and de-escalate issues
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems
Ability to work scheduled shifts, including evenings and potential weekend/holiday coverage, based on business needs
Ability to participate in a structured training period and maintain consistent attendance
Ability to meet performance expectations related to quality, productivity, and adherence
Reliable internet connection and a workspace that supports a productive remote environment
AND IT’S GREAT TO HAVE:
Bi-lingual is a plus
1-2 years Customer Service experience preferred
Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is -
- annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.WHAT’S IN IT FOR YOU:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
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