Customer Service Representative
Please mention DailyRemote when applying
AI Summary
Giving the Trades a Good Home
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this for over 40 years here in Maine, New Hampshire, and New Jersey. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Job Requirement
Because we offer top of the line products and services, we need top of the line CSR's to support HVAC technicians who genuinely care about the customer and look at this opportunity as not just a job but a career.
The Big Task
ou will accurately and efficiently address customer needs by supporting HVAC, plumbing, and electrical service calls, providing solutions for all types of heating and air equipment in our customers’ homes. You will primarily manage inbound calls for all of our locations, as the call center operates as a centralized department supporting every branch.
Skills & Experience
- Previous CSR experience in the HVAC, plumbing, electrical, or home service industry.
- Must be within the eastern (primary) or central (secondary) time zone of the continental United States
- Working knowledge of scheduling software such as ServiceTitan (preferred) or similar field service management platforms.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and prioritize effectively in a fast-paced environment.
- Strong computer proficiency and comfort working remotely.
- High attention to detail and accountability.
- Reliable high-speed internet connection and dedicated home office workspace.
What We Offer
- A competitive hourly wage
- Medical Insurance -- health, life insurance, short-term and long-term disability for you and your family.
- Flexible schedule to balance both your personal and professional life and/or responsibilities
- 401k Plan with a 3% company match.
- A team. This is last on the list because it’s most important. We care about our team,and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at High Ground.
- If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where they will be appreciated by their team and their customers, and where their work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about us here by visiting www.highground.com. When you're ready, please follow the directions below to apply for this position.
Compensation: $18.00 to $25.00 per hour
Benefits:
- Health insurance
- ICHRA
- Retirement plan
- Paid time off (after 90 days)
- Professional development assistance
- LTD
Features:
- Reoccurring 1 on 1's with your direct manager
- Supporting Office tools (peripherals approved by Call Center Manager)
- Premier Home Service Software Platform (ServiceTitan)
- Premier AI scheduling software platform (HATCH)
- Technical Field Support Hotline
- Performance based employee evaluations
This Company Describes Its Culture as:
- Outcome-oriented -- results-focused with strong performance culture
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Pay Frequency: Bi-Weekly
Schedule:
- Monday to Friday
- Day shift
- Periodically rotating on call (supporting weekend and after-hours support)
- Approximately an 8-hour shift
- Overtime
Typical workday schedule: 8 AM to 5 PM
This Job Is: A job for which all ages, including older job seekers, are encouraged to apply
Job Type: Full-time
Work Location: Remote, however if you are located within commutable distance to one of our locations, you are able to attend company funded events and outings
Done Right. Guaranteed for Life.
At High Ground Service Pros, our mission is simple: give the trades a good home. We work every day to be a standout player in every market we serve — for our customers and for our team. We’re an organization of good people who do good work, and we take pride in building a place where talented professionals can grow, contribute, and feel proud of the craft they represent.
We’re not new to this. Our roots run deep in the trades, and our team brings decades of hands-on experience to every job. Along the way, we’ve joined forces with respected, long-standing brands that have spent years protecting the comfort and safety of homeowners throughout the Northeast. We honor that legacy by continuing to deliver consistent, dependable, high-quality service.
Our work is diverse — so our team is too. With a wide range of services offered across multiple states, success here takes a broad mix of thinkers, problem-solvers, and professionals. Whether you thrive in the field or in the office, there’s room for your skills, your perspective, and your voice.
“Done Right. Guaranteed for Life.” isn’t just a slogan — it’s our mindset. We play to the whistle, we seize the high ground, and we do the right thing even when it isn’t easy or profitable. That commitment shapes how we serve customers and how we support one another.
We are an equal opportunity employer. We welcome hardworking people from all backgrounds who share our mission and want to help elevate the customer experience. If you’re someone who values integrity, craftsmanship, and teamwork, you’ll fit right in.
A Note on AI:
We use AI tools to help organize applicant information, but they do not make hiring decisions. Every candidate is reviewed by real members of our team — the same way we approach our trade work, with care, ownership, and human judgment. If you’d like more details about how your data is used, just let us know.
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
