Customer Service Representative

Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.

Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

We are looking for a Customer Service Representative. Join Sumsub's team!

Your role and tasks:

• Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German, English & Arabic/Turkish).

• Safeguard data, ensuring confidentiality and security

• Adherence to legal regulations and company standards

• Paying attention to detail and precision when carrying out tasks

• Continuous updating of knowledge and skills in line with industry and regulatory changes

• Only inbound calls, no outbound calls, chats or emails required.

• No customer support or complaint handling required. Simply guide the user through all necessary steps

About you:

• Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible

• Fluent German, English & Arabic/Turkish. All 3 languages are required for the communication with our clients.

• Good communication skills

• Ability to navigate a large amount of information

• Able to have days off during the week instead of the weekend

We offer:

• Work with impact. Our mission is to build a digital world that is secure and inclusive for everyone. Your work here will contribute directly to that mission and help shape how people experience trust online.

• Global reach. You will work on campaigns that cross cultures, languages, and borders, and see your ideas land globally.

• Growth that is real. Clear goals, open feedback, personal development plans, and support for learning and industry events. We do not just talk about growth, we make sure it happens.

• No borders. You will collaborate with colleagues from 74 countries, bringing together different skills, backgrounds, and perspectives. This mix makes our work stronger, more creative, and easier to adapt.

• Culture that fits. No heavy bureaucracy, no fake fun. We share wins, celebrate together, and keep things people and pet-friendly (yes, our logo is a dog).

Let’s make the online world a safer place together!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.