Supply Chain Operations Support Specialist
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AI Summary
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham Supply Chain, a department within Mass General Brigham Finance, is committed to managing a progressive supply chain continuum. Driven by accountability, ethics, and fiduciary responsibility, we support the Mass General Brigham mission through operational Excellence.Supporting a $3.5 billion Supply Chain, the incumbent will be the first point of contact to customers regarding the Procure to Pay process for 16 Institutions, including Massachusetts General Hospital and Brigham and Women’s.
Qualifications
Associate's Degree in healthcare administration or related field required. Bachelor's Degree preferred
1+ years' of experience in purchasing, operations, accounts payable, information systems, and/or customer service support related work preferred.
Skills, Abilities and Competencies:
Must be able to present clear, concise oral and written reports to upper management. Incumbent must possess a working knowledge of Mass General Brigham or demonstrate an ability to develop it rapidly.
Requires experience and knowledge in a strong customer support environment.
Ability to quickly learn new systems (PeopleSoft ERP, CISCO VoIP and ServiceNow)
Proven analytical skills are required.
Negotiation skills desired
Excellent follow-up skills and attention to details
Must have very strong Microsoft Office (Word, Excel, PowerPoint) and SharePoint skills
Knowledge of P2P tools - end user functionality
In depth knowledge of purchase to pay processes
Proficiency: ERP/P2P systems SAP/Oracle
Handles 80 to 100 Customer contacts a day including calls and emails.
Works with key user departments, and internal customers to inform, make recommendations for appropriate actions and provide support to the mission of each through the interpretation of customer data.
Principal Duties and Responsibilities:
High Volume Call Center responsible for responding to inquiries related to all aspects of the Mass General Brigham Supply Chain continuum.
Working knowledge of approved suppliers, contracted terms, item and supplier file management, purchasing, procurement cards, invoice processing and employee reimbursement
Responsible for working knowledge of Operational and Research Management procedures.
Knowledge of Supply Chain Strategic Initiatives to support compliance with principle negotiated suppliers.
Processes a variety of complex and routine financial and non-financial transactions while meeting or exceeding team standards for productivity and quality.
Maintains proper documentation of telephone calls.
Ability to work independently with minimal supervisory intervention.
Responds accurately to inquiries/complaints by dissemination of information through telephone, written correspondence and in person, thus ensuring customer satisfaction.
Resolves problems in a timely manner, assuring department’s dedication to quality.
Compiles and analyzes customer inquiries, research and updates verbal and written responses for all customer inquiries and complaints.
Generates computer and manual data to identify/correct root causes of problems.
Keeps current on trends and issues and recommends appropriate action to key management.
Acts as a consultant to management by analyzing data and interpreting results in oral and written presentations.
Develops and maintains up to date information by inputting information into the computer system and updating manuals and files for efficient handling of responses.
Identifies and initiates productivity, efficiency and cost savings measures to management.
Additional duties as assigned by department management.
Is a model of Service Excellence to demonstrate appropriate and professional behavior.
Ensures proper communication and collaboration within the department, across the PHS network, and with external customers, in keeping with the PHS Finance Service Excellence Guiding Principles.
Working Schedule:
- Remote, M - F eastern standard business hours. Requires a quiet, secure, HIPAA-compliant working station
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$41,204.80 - $58,853.60/Annual
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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