Customer Service Associate - WFH

About Us

We are an established organization serving families across the U.S., Canada, and New Zealand, along with a dedicated division in New York. Our work centers on offering essential programs that support members of unions, credit unions, and various associations. We’re committed to providing reliable protection and building long-lasting connections with the communities we work with.

About the Role

This role focuses on guiding members through the benefits available to them. You’ll help them understand their options, answer questions, and walk them through straightforward enrollment steps. Every interaction involves individuals who already have a link to the programs we represent.

Responsibilities

• Review benefit information with members and confirm eligibility

• Manage incoming calls and route them where they need to go

• Follow up with members and respond to their inquiries

• Clearly explain available benefit options and how they work

• Create personalized recommendations using our internal systems

• Stay informed on product updates and new procedures through ongoing training

Who Thrives in This Position

• Clear, confident communicators

• Organized individuals who pay close attention to detail

• Comfortable speaking with members by phone or video

• People who follow structured processes well

• Professionals who remain patient, friendly, and member-focused

What We Provide

• Comprehensive training from day one

• A fully remote work environment

• Weekly pay with competitive earning potential

• Opportunities for performance bonuses

• Advancement options for long-term growth

• Full benefits available after 3 months

• A supportive culture that encourages balance and stability