Customer Service and Admin Assistant

Role Overview

We are seeking a detail-oriented and highly organized Customer Service & Admin Assistant to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.

Functional Responsibilities (Not Limited to)
• General Admin including Triaging of phone calls, enquiries and emails
• Order Taking Calls / Sales Calls / Customer Service / Database Hygiene
• Order Keying / Validation / Highlighting discrepancies
• Short Supply Notifications including following up available reorder dates
• Order Invoicing in Portals and record maintenance for dispatches
• Timeslot Booking with Transport
• AR Related Work
• Recorder retailer sales trends and demands using a variety of resources
• Customer Weekly Reports and Forecasts
• Assist with month end report downloads
• Taking and recording consumer feedback via phone, email, web submission.
• Closure of customer complaints and set up
• Attend Regular meetings as required
• Uploading of Recipes to customer from Instagram to  Website
• Review customer websites to ensure images / data is accurate
• Market Research
• Back up of key logistics functions

• Intermediate MS Office Skills – Excel and PowerPoint is a must
• Deadline-driven
• Strong verbal and written communication skills
• ERP Experience
• Preferably worked with business to business sales with an Australian business.

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)

• Use of time tracking software during work hours

• Active participation in team and client calls with your camera ON

• Consistent availability and responsiveness throughout your shift

• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

1.     Monthly Salary: Php 35,000

2.     Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3.     You will be paid extra for overtime and Philippines' public holidays

4.     Probation: 6 months and after Probation           

       - 10 days annual leave credits

       -   5 days of sick leave

5.     HMO offered after 6-months probation

6.     Eligible for 13th Month Pay after 30 days

7.     Annual salary review

8.     Laptop provided after 30 days

9.    Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES: 6:30 AM to 3:30 PM Philippine time, Monday to Friday